HP hw6500 Cingular manual Synchronizing, Activesync/default.mspx

Page 22

430524-001.book Page 18 Tuesday, May 2, 2006 2:05 PM

Synchronizing

Here are some common problems that users experience when using

ActiveSync 3.8 to connect an HP iPAQ to a personal computer.

Problem

Solution

 

 

 

 

 

 

 

 

 

 

 

I cannot connect to

Be sure you have installed Microsoft ActiveSync 3.8 on your host

 

 

my computer using

 

computer before connecting your HP iPAQ to it. To download

 

 

the HP iPAQ

 

ActivSync 3.8 and access Microsoft’s troubleshooting site go to

 

 

Cradle.

 

http://www.microsoft.com/windowsmobile/help/

 

 

 

 

activesync/default.mspx

 

 

 

Be sure your HP iPAQ is connected to the HP iPAQ Cradle, and that

 

 

 

 

the cradle is connected to your computer.

 

 

 

Be sure your HP iPAQ is securely seated in the cradle and is making

 

 

 

 

contact with the cradle connector.

 

 

 

Be sure you are running Microsoft Windows 98SE, Me, 2000, or XP

 

 

 

 

and that you have installed Microsoft ActiveSync 3.8 on your

 

 

 

 

computer. Also be sure you are connecting directly to a USB port on

 

 

 

 

your computer and not through a USB hub.

 

 

 

Try resetting your HP iPAQ. Refer to the information on Resets.

 

 

 

Uninstall and reinstall ActiveSync.

 

 

 

If you are running personal firewall software, try disabling it. If you

 

 

 

 

are then able to synchronize, contact the software vendor for

 

 

 

 

information on configuring the required exclusions to eliminate

 

 

 

 

this problem.

 

 

 

 

 

 

 

 

 

 

 

I connected my

1.

Disconnect the HP iPAQ from your computer and make sure that no

 

 

HP iPAQ before

 

other HP iPAQ is connected.

 

 

installing Microsoft

2.

In Windows 98 or 2000, click Start > Settings > Control

 

 

ActiveSync.

 

Panel > System. The Device Manager opens automatically.

 

 

 

 

Locate and select the “unknown” USB device record and click

 

 

 

 

Remove (Uninstall in Windows 2000).

 

 

 

3.

Restart your computer and allow it to detect the USB device.

 

 

 

4.

Install Microsoft ActiveSync 3.8.

 

 

 

5.

Reconnect the HP iPAQ to the computer.

 

 

 

 

 

 

 

 

 

 

 

Microsoft

Be sure the device is on and the charging/communications port on

 

 

ActiveSync cannot

 

the bottom of the HP iPAQ is connected to the communications port

 

 

locate my HP iPAQ

 

in the HP iPAQ cradle.

 

 

when I

Be sure all cables are securely connected.

 

 

synchronize.

Remove your HP iPAQ from the HP iPAQ Cradle or disconnect it

 

 

 

 

 

 

 

from the Autosync cable, power on the unit by pressing the Power

 

 

 

 

button, then put it back in the HP iPAQ Cradle or reconnect it to the

 

 

 

 

Autosync cable.

 

 

 

Reset the device by using the stylus to lightly press the Reset button.

 

 

 

Check Connection Settings in ActiveSync on your computer to

 

 

 

 

ensure the communications port you are using is active.

 

 

 

 

 

 

 

 

 

 

I cannot open e-

Use Microsoft ActiveSync to synchronize your HP iPAQ with your

 

 

mail in the Inbox

computer.

 

 

after I restore using

 

 

 

 

 

 

 

 

Microsoft

 

 

 

 

 

 

 

 

ActiveSync.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

18

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Image 22
Contents Product Maintenance Guide Book Page i Tuesday, May 2, 2006 205 PM Contents Book Page ii Tuesday, May 2, 2006 205 PM Replacing Battery Cover WelcomeBook Page 2 Tuesday, May 2, 2006 205 PM Book Page 3 Tuesday, May 2, 2006 205 PM Book Page 4 Tuesday, May 2, 2006 205 PM Battery Life Charging/Communications PortLED Lights Suspend Mode Determining the State of Your HP iPAQImproving Battery Life Battery MaintenanceChecking Battery Charge Levels Audio Controls Adjusting the VolumeUsing the Earbud Headset Listening to Phone ConversationsResetting Your Device Performing a Soft Normal ResetUsing iPAQ File Store Performing a Hard Full ResetProtecting Your HP iPAQ Display Power Troubleshooting your HP iPAQMemory Running Programs Audio Turn Speakerphone onDisplay Tap Start Programs File ExplorerSystem tab Backlight icon Doesn’t respond?Activesync/default.mspx SynchronizingFor More Information 378869-001
Related manuals
Manual 170 pages 44.72 Kb