HP hw6500 Cingular For more information on Microsoft ActiveSync, refer to, Problem Solution

ActiveSync

For more information on Microsoft ActiveSync, refer to

Chapter 3, “Using ActiveSync.”

Problem	Solution
I cannot connect to	•	Be sure you have installed Microsoft ActiveSync 3.8 or a later
my computer using		version on your host computer before connecting your HP iPAQ
the HP iPAQ Cradle.		to it.
	•	Be sure your HP iPAQ is connected to the HP iPAQ Cradle, and
		that the cradle is connected to your computer.
	•	Be sure your HP iPAQ is securely seated in the cradle and is
		making contact with the cradle connector.
	•	Be sure you are running Microsoft Windows 98SE, Me, 2000, or
		XP and that you have installed Microsoft ActiveSync 3.8 or a later
		version on your computer. Also be sure you are connecting directly
		to a USB port on your computer and not through a USB hub.
	•	Try resetting your HP iPAQ. Refer to the information on Resetting
		the Unit in Chapter 1, “Getting to Know Your HP iPAQ
		Mobile Messenger.”
	•	Uninstall and reinstall ActiveSync.
	•	If you are running personal firewall software, try disabling it. If you
		are then able to synchronize, contact the software vendor for
		information on configuring the required exclusions to eliminate this
		problem.
I connected my	1.	Disconnect the HP iPAQ from your computer.
HP iPAQ before	2.	In Windows 98 or 2000, click Start > Settings > Control
installing Microsoft
		Panel > System. The Device Manager opens automatically.
ActiveSync.
		Locate and select the “unknown” USB device record and click
		Remove (Uninstall in Windows 2000).
	3.	Restart your computer and allow it to detect the USB device.
	4.	Install Microsoft ActiveSync 3.8.
	5.	Reconnect the HP iPAQ to the computer.
Microsoft ActiveSync	•	Be sure the device is on and the charging/communications port on
cannot locate my		the bottom of the HP iPAQ is connected to the communications
HP iPAQ when		port in the HP iPAQ cradle.
I synchronize.	•	Be sure all cables are securely connected.
	•	Remove your HP iPAQ from the HP iPAQ Cradle or disconnect it
		from the Autosync cable, power on the unit by pressing the
		Power button, then put it back in the HP iPAQ Cradle or
		reconnect it to the Autosync cable.
	•	Reset the device by using the stylus to lightly press the
		Reset button.
	•	Check Connection Settings in ActiveSync on your computer to
		ensure the communications port you are using is active.

Troubleshooting 14–6