HP Stream - 13-c010nr, Stream - 13-c077nr manual Using HP PC Hardware Diagnostics Uefi

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10Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

To start HP PC Hardware Diagnostics (UEFI):

1.Start Setup Utility:

●Computers or tablets with keyboards:

▲Turn on or restart the computer, quickly press esc.

●Tablets without keyboards:

▲Turn on or restart the tablet, and then quickly hold down the volume down button. - or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2.Press or tap f2.

The BIOS searches 3 places for the diagnostic tools, in the following order: a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 49.

b.Hard drive

c.BIOS

3.When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press or tap esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version

1.Go to http://hp.com/go/techcenter/pcdiags.

2.Click the UEFI Download link, and then select Run.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49

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Contents

User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Processor configuration setting select models only Vi Processor configuration setting select models only Table of contents Viii Downloading HP PC Hardware Diagnostics Uefi to a USB device Input power Operating environment Best practices Starting rightVisit the HP Apps Store More HP resources Resource ContentsResource Locating software Getting to know your computerLocating hardware HP Support Assistant app Identifying componentsComponent Description Regulatory, Safety, and Environmental Notices Num lock key When the computer is in Hibernation, press the button Help and Support Regulatory, Safety, and Environmental Notices that applies IconDescription Using the action keysComponent Getting to know your computer Labels Wireless button Connecting to a networkConnecting to a wireless network Using the wireless controlsOperating system controls Connecting to a WlanUsing Bluetooth wireless devices select models only Connecting to a wired network-LAN select models onlyUsing HP Mobile Broadband select models only Sharing data and drives and accessing software Page Connecting speakers Enjoying entertainment featuresUsing a webcam select models only Using audioUsing Beats Audio select models only Using videoConnecting a microphone Connecting headsetsPage Setting up Hdmi audio Using video Page Two-finger scroll Using the TouchPad and touch screen gesturesNavigating the screen TapTwo-finger click Two-finger pinch zoomTop-edge swipe and bottom-edge swipe Right-edge swipeLeft-edge swipe One-finger slide touch screen only Using a keyboard and optional mouseInitiating and exiting Sleep and Hibernation Managing powerManually initiating and exiting Sleep Factory-sealed battery select models only Using the power meter and power settingsRunning on battery power Finding battery information User-replaceable battery select models onlyStoring a user-replaceable battery select models only Conserving battery powerResolving a low battery level Disposing of a user-replaceable battery select models only Running on AC powerShutting down turning off the computer Troubleshooting power problemsPage Improving performance Using Disk DefragmenterUsing Disk Cleanup Maintaining your computerCleaning the display Cleaning your computerCleaning procedures Traveling with or shipping your computer Cleaning the sides or coverPage Securing your computer and information Using passwordsSetting Windows passwords Password FunctionSetting Setup Utility Bios passwords Using the fingerprint reader select models onlyUsing firewall software Using Internet security softwareUsing antivirus software Using an optional security cable lock Installing software updatesInstalling critical security updates Securing your wireless networkPage Determining the Bios version Using Setup Utility BiosStarting Setup Utility Bios Updating the BiosDownloading a Bios update Synchronizing a tablet and keyboard select models only Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiDiagnostic section, click HP Uefi Support Environment Creating HP Recovery media select models only Backing up, restoring, and recoveringCreating recovery media and backups Restore and recovery Using Windows toolsWhat you need to know before you get started Recovering using HP Recovery ManagerUsing HP Recovery media to recover Using the HP Recovery partition select models onlyRemoving the HP Recovery partition select models only Changing the computer boot orderInput power Rating SpecificationsInput power Operating environment Electrostatic Discharge Index BiosHdmi SIM

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