NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1.From the Start screen, type backup, click Settings, and then select from the list of displayed options.
2.Follow the
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.
●f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 8 operating system media to reboot the computer and repair the operating system. For additional information, see
Using the Windows recovery tools
To recover information you previously backed up:
▲Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
1.If possible, back up all personal files.
2.If possible, check for the presence of the HP Recovery partition and the Windows partition. From the Start screen, type e, and then click File Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media (both purchased separately). For additional information, see Using Windows 8 operating system media (purchased separately) on page 73.
3.If the Windows partition and the HP Recovery partition are listed, restart the computer. After Windows has loaded, press and hold the shift key while clicking Restart.
4.Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.
5.Follow the
72 Chapter 7 Backup and recovery