HP XU manual Testing the Hardware, To run the e-Diagtools diagnostic test

Page 58

Troubleshooting and Maintenance

Testing the Hardware

Testing the Hardware

The e-Diagtools hardware diagnostic program included with your computer provides two levels of testing:

Automated testing using its basic hardware test.

Advanced testing using individual hardware tests.

The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components. The tests are non-destructive and are intended to preserve the state of the computer. The computer reboots when you exit the program so drivers can be loaded.

To run the e-Diagtools diagnostic test

 

1.

Click Start, Shut Down (or Turn Off Computer), Restart.

 

2.

When the HP logo appears, press F10 to start the diagnostic test.

 

3.

When the menu appears, press ENTER to run e-Diagtools.

 

 

The first time you run the program, you will be prompted to select the language for

 

 

the program.

 

4.

Follow the prompts to run e-Diagtools.

 

5.

When the Configuration Description appears, check the list of detected hardware.

 

 

Hint

If a device is not detected or fails its test, it might be configured incorrectly in the BIOS

 

Setup utility. You can confirm this by running BIOS Setup and checking the settings.

 

See “To run the BIOS Setup utility” on page 60.

 

6.

Run the basic test. Press F2 to start the basic hardware test. The results appear when

 

 

 

the test is complete.

 

7.

If you intend to exit without running the advanced tests, press F4 to view the Support

 

 

Ticket. Press F3 to exit e-Diagtools.

 

8.

Optional: run the advanced tests. Press F2 to open the advanced test screen.

58 Startup Guide

Image 58
Contents HP Notebook PC Startup Guide Startup Guide Important Safety Information HP Software Product License AgreementPage Edition History Page Contents Index Getting Started with Your HP Notebook Taking Inventory What’s in the Box?To find more information ProductsIdentifying Parts of the Computer Front ViewBack View Bottom View Status Lights Page Expansion Base Front Expansion Base Back Setting Up Your Computer Install the batteryTo remove the battery Connect AC power Connect a phone line Set up Windows Turn on the computerRegister your notebook By faxWhat to do next To connect to the InternetTo connect the floppy disk drive Basic Operation Operating Your Computer To turn the computer on and offTo reset the computer To change the boot device To use the pointing stickMoving and selecting To use the Fn hot keys Appropriate second key, then release both keysWorking in Comfort with a Notebook PC Your Mobile Work EnvironmentUsing Your Mobile Computer Batteries and Power Management Using Battery Power To check battery statusTo respond to a low-battery warning To recharge the battery Secondary battery in the right module bayAdd-On Devices Using an Expansion Base To dock the computerPage To undock the computer To play audio CDs To use the status panel Page To install hot-swap support Windows Using Plug-In ModulesTo replace a plug-in module Add-On Devices Startup Guide Installing Additional RAM To install a RAM expansion moduleReplace the cover Replacing the Hard Disk Drive To replace the hard disk drivePage Troubleshooting and Maintenance Troubleshooting Your Computer Display problemsHard disk drive problems Keyboard and pointing device problemsPerformance problems Power and battery problemsStartup Problems Don’t touch the pointing stick while booting or resumingTesting the Hardware To run the e-Diagtools diagnostic testEnter Configuring the Computer To run the Bios Setup utilityReinstalling and Updating Software To recover the factory installation of your hard diskTo create a Support Utility disk HP Support and Service Getting Assistance for Your Computer To get help from the webTo contact HP for support or service HP Support and Service Getting Assistance for Your Computer To receive repair service To prepare your computer for shipmentHewlett-Packard Limited Warranty Statement Startup Guide Page Reference Information Hardware Specifications RAM LAN Reference Information Hardware Specifications Safety Information Power CordsErgonomics Battery Safety Laser Safety LED SafetyExposure to Radio Frequency Radiation Regulatory Information Canada European UnionJapan Russia International EMC Declares that the following product Page Index External devicesOpening USB
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XU specifications

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