HP Troubleshooting Power Issues for 15t 5000 Laptops

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WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

Connect the computer to external AC power under any of the following conditions: WARNING! Do not charge the computer battery while you are onboard aircraft.

When charging a battery

When installing or modifying system software

When writing information to a disc (select models only)

When running Disk Defragmenter on computers with internal hard drives

When performing a backup or recovery

When you connect the computer to external AC power:

The battery begins to charge.

The screen brightness increases.

The power meter icon on the Windows desktop changes appearance. When you disconnect external AC power, the following events occur:

The computer switches to battery power.

The screen brightness automatically decreases to save battery life.

The power meter icon on the Windows desktop changes appearance.

Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:

The computer does not turn on.

The display does not turn on.

The power lights are off.

To test the AC adapter:

1.Shut down the computer.

2.Connect the AC adapter to the computer, and then plug it into an AC outlet.

3.Turn on the computer.

If the power lights turn on, the AC adapter is working properly.

If the power lights remain off, check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure.

If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

Running on external AC power 47

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Enjoying entertainment features Vii Viii Visit the HP Apps Store Starting rightBest practices More HP resources Resource ContentsMore HP resources Locating software Getting to know your computerFinding your hardware and software information Locating hardwareComponent Description Right sideRear Display Touchpad TopLights Buttons and speakers Fn key KeysLabels HP Omen Control Gaming keyboardUser profiles Current settingsGaming keys Lighting zones Advanced keyboard settings Keyboard shortcuts Disable key assignmentsFrom the Windows desktop, click the HP Omen Control icon Using the wireless button Connecting to a networkConnecting to a wireless network Using the wireless controlsUsing a Wlan Sharing data and drives and accessing softwareUsing operating system controls Protecting your Wlan Using an Internet service providerSetting up a Wlan Configuring a wireless routerConnecting to a Wlan Using Bluetooth wireless devices select models only Multimedia features Enjoying entertainment featuresUsing the webcam Testing your audio features Using audioConnecting speakers Connecting headphones and microphonesConnecting video devices by using an Hdmi cable Using videoSetting up Hdmi audio Page Navigating the screen Using the touchpad and gesturesScrolling TappingFinger pinch zoom Finger click One-finger slide Using touch screen gesturesTapping Rotating select models only Right-edge swipe Edge swipesLeft-edge swipe Top-edge swipe and bottom-edge swipe Using the keyboard and mouseUsing the keys Using the action keysKeyboard settings on Using Windows shortcut keys Managing Bios with HP Performance Advisor Using HP Performance AdvisorInitiating Sleep and Hibernation Managing powerManually initiating and exiting Sleep Setting password protection on wakeupFinding battery information Using the power meter and power settingsRunning on battery power Factory-sealed batteryIdentifying low battery levels Running on external AC powerResolving a low battery level Troubleshooting power problems Shutting down turning off the computer Handling drives Using Disk CleanupMaintaining your computer Improving performanceCleaning procedures Cleaning your computerUpdating programs and drivers Traveling with or shipping your computer Cleaning the displayCleaning the sides or cover Cleaning the touchpad, keyboard, or mousePage Securing your computer and information Using passwordsSetting Windows passwords Using Internet security softwareSetting Setup Utility Bios passwords Installing critical security updates Installing software updatesUsing antivirus software Using firewall softwareBacking up your software applications and information Securing your wireless networkUpdating the Bios Starting Setup Utility BiosDetermining the Bios version Downloading a Bios update Using HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics Uefi to a USB device Creating recovery media and backups Backing up, restoring, and recoveringCreating HP Recovery media Restore and recovery Using the HP Recovery partition select models only Recovering using HP Recovery ManagerWhat you need to know Using HP Recovery media to recover Removing the HP Recovery partition select models onlyChanging the computer boot order Input power SpecificationsOperating environment Electrostatic Discharge Index Symbols/NumericsWlan
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