HP M2031AP, M2401XT, M2056AP, M2026AP, M2025AP, M2017AP, M2015LA manual Maintenance and Service Guide

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Maintenance and Service Guide

HP Pavilion ze2000 Notebook PC Compaq Presario M2000 Notebook PC

Document Part Number: 377608-002

July 2005

✎The information and procedures included in this Maintenance and Service Guide apply to HP Pavilion ze2000 Notebook PC and Compaq Presario M2000 Notebook PC models equipped with Intel processors.

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

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Contents Maintenance and Service Guide Page Contents Removal and Replacement Procedures Product Description Features Product Description Product Description Power Management Resetting the ComputerExternal Components Component Function Front Components HP Pavilion ze2000Front Components, Compaq Presario M2000 Front Components Compaq Presario M2000 Right-Side Components, HP Pavilion ze2000 Right-Side Components HP Pavilion ze2000 Right-Side Components, Compaq Presario M2000 Right-Side Components Compaq Presario M2000 Left-Side Components, HP Pavilion ze2000 Left-Side Components HP Pavilion ze2000 Left-Side Components, Compaq Presario M2000 Left-Side Components Compaq Presario M2000 Rear Panel Components Rear Panel Components Compaq Presario M2000 Keyboard Components, HP Pavilion ze2000 Fn key Keyboard Components HP Pavilion ze2000Keyboard Components, Compaq Presario M2000 Keyboard Components Compaq Presario M2000 Top Components HP Pavilion ze2000 Windows shutdown procedures Top Components Compaq Presario M2000 Top Components Compaq Presario M2000 Bottom Components HP Pavilion ze2000 Bottom Components HP Pavilion ze2000 Bottom Components Compaq Presario M2000 Bottom Components Compaq Presario M2000 Design Overview Computer Setup TroubleshootingAccessing Computer Setup Computer Setup Defaults Security Menu Main MenuSelect To Do This Advanced Menu Selecting from the Advanced MenuExit Menu Troubleshooting Flowcharts Overview Troubleshooting FlowchartsFlowchart 2.14-No OS Loading, Optical Drive Flowchart No Power Part Flowchart 2.1-Initial TroubleshootingFlowchart 2.2-No Power, Part Flowchart 2.3-No Power, Part External Flowchart 2.4-No Power, PartFlowchart 2.5-No Power, Part Flowchart 2.6-No Video, Part Flowchart No Video Part Flowchart 2.7-No Video, PartReseat power Cord in docking Device Power outlet Flowchart 2.8-Nonfunctioning Docking Device if applicableFlowchart 2.9-No Operating System OS Loading Loading Flowchart 2.10-No OS Loading, Hard Drive, PartFlowchart No OS Loading Hard Drive, Part Flowchart 2.11-No OS Loading, Hard Drive, PartFlowchart 2.12-No OS Loading, Hard Drive, Part System board Flowchart 2.13-No OS Loading, Diskette DriveFlowchart 2.14-No OS Loading, Optical Drive Flowchart 2.15-No Audio, Part Flowchart 2.16-No Audio, Part Cmos Flowchart 2.17-Nonfunctioning DeviceFlowchart 2.18-Nonfunctioning Keyboard Pointing device Not operating Properly Connect computer Flowchart 2.19-Nonfunctioning Pointing DeviceFlowchart 2.20-No Network/Modem Connection Serial Number Location Illustrated Parts CatalogComputer Major Components Item Description Number Spare Parts Computer Major ComponentsDisplay hinge brackets not illustrated Computer Major Components, Compaq Presario M2000 Item Description Number Keyboards Computer Major Components, HP Pavilion ze2000 Power connector board Broadcomm Bluetooth Wireless LAN boardSpare Part Description NumberComputer Major Components, Compaq Presario M2000 PC Card assembly not illustrated Description Number Battery connector boardBase enclosures Miscellaneous Plastics KitComputer Major Components, HP Pavilion ze2000 Item Description Number Mini PCI communications modules Battery packsMemory modules 266 MHz Optical drives include bezelMiscellaneous Plastics Kit Miscellaneous Plastics Kit Spare Part Number Information Mass Storage Devices Optical drives Mass Storage Devices Spare Part Number InformationUSB digital drive not illustrated Spare Parts Miscellaneous not illustrated MiscellaneousDescription Number Watt AC adapter Power cordsSpare Parts Sequential Part Number Listing Sequential Part Number ListingSpare Part Number Description World Spare Parts Sequential Part Number Listing Spare Parts Sequential Part Number Listing Keyboard for use on HP Pavilion ze2000 models in Switzerland Spare Parts Sequential Part Number Listing Spare Parts Sequential Part Number Listing Spare Parts Sequential Part Number Listing Spare Parts Sequential Part Number Listing Tools Required Removal and Replacement PreliminariesPlastic Parts Service ConsiderationsPreventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Grounding Equipment and Methods Workstation PrecautionsRemoval and Replacement Preliminaries Static-Shielding Materials Typical Electrostatic Voltage LevelsRelative Humidity Event 10% 40% 55% Material Use Voltage Protection LevelRemoval and Replacement Procedures Serial Number Disassembly Sequence Chart Disassembly Sequence ChartSection Description # of Screws Removed Display Assembly Battery Pack Spare Part Number Information Preparing the Computer for DisassemblyHard Drive Spare Part Number Information Hard DriveRemoving the Hard Drive Cover Removing the Hard Removing the Hard Drive Frame and Connector Computer Feet Optical Drive Spare Part Number Information Optical DriveReverse the above procedure to install an optical drive Memory Module Spare Part Number Information Memory ModuleRemoving the Memory Module Compartment Cover Reverse the above procedure to install a memory module Mini PCI Communications Module Spare Part Number Information Mini PCI Communications ModuleRemoving the Mini PCI Compartment Cover Removing a Mini PCI Communications Module Keyboard Cover Spare Part Number Information Keyboard CoverRemoving the Keyboard Cover Screws Reverse the above procedure to install the keyboard cover LED Board Spare Part Number Information LED BoardReverse the above procedure to install the LED board Keyboard Spare Part Number Information KeyboardRemoving the Keyboard Screws Releasing the Keyboard Reverse the above procedure to install the keyboard Display Assembly Spare Part Number Information Display AssemblyDisconnecting and Removing the Wireless Antenna Cables Disconnecting the Display Cables Removal and Replacement Procedures Reverse the above procedure to install the display assembly Base Enclosure Spare Part Number Information Base EnclosureRemoval and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Removal and Replacement Procedures Reverse the above procedure to install the base enclosure Speaker Assembly Spare Part Number Information Speaker AssemblyReverse the above procedure to install the speaker assembly Heat Sink Spare Part Number Information Heat SinkReverse the above procedure to install the heat sink Fan Spare Part Number Information 16 FanReverse the above procedure to install the fan Processor Spare Part Number Information ProcessorReverse the above procedure to install a processor Battery Connector Board Spare Part Number Information Battery Connector BoardRemoving the Battery Connector Board Screw Removing the Battery Connector Board Power Connector Board Spare Part Number Information Power Connector BoardRemoving the Power Connector Board USB/S-Video Controller Board Spare Part Number Information 20 USB/S-Video Controller BoardRemoving the USB/S-Video Controller Board Bluetooth Board Spare Part Number Information Bluetooth BoardReverse the above procedure to install the Bluetooth board System Board Spare Part Number Information System BoardKeyboard Section Disconnecting the TouchPad Cable Removal and Replacement Procedures Removal and Replacement Procedures Releasing the System Board Slide the system board to the left at an angle and remove it Stand-alone power requirements DimensionsComputer Relative humidity noncondensing TemperatureMaximum altitude unpressurized ShockInch, XGA, Display Hard Drives Energy Primary 6-cell, Li-Ion Battery PackApplicable disc Read Write 24X DVD/CD-RW Combo DriveCenter hole diameter Disc diameterDisc thickness Access timeTrack pitch Audio output level8X DVD±RW/R and CD-RW Combo Drive DVD Applicable disc 8X DVD-ROM DriveCache buffer 24X CD-ROM Drive Track pitch Access timeSystem Interrupts System DMAHardware DMA System Function Hardware IRQ System FunctionIRQ7 Address hex System I/O Addresses16F Unused VGA Size Memory Address System Function System Memory MapTable A-1 Universal Serial Bus Pin SignalTable A-2 RJ-45 Network TV-CD Table A-3 Video-OutTable A-4 External Monitor Table A-5 RJ-11 Modem Table A-7 Audio-Out Headphone Table A-6 Audio-In MicrophoneConductor Power Cord Set Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Conductor Power Cord Set RequirementsCountry/Region Accredited Agency Applicable Note Number KE a Table C-1 Phillips PM2.5×4.0 Screw Color Qty Length Thread Width Silver Where usedHead Table C-2 Black Phillips PM2.0×5.0 Screw Color Qty Length Thread Width Black Where usedTable C-3 Phillips PM2.0×6.0 Screw Table C-3 Phillips PM2.0×6.0 Screw Table C-3 Phillips PM2.0×6.0 Screw Table C-3 Phillips PM2.0×6.0 Screw Table C-4 Phillips PM2.0×7.0 Screw Phillips PM2.0×7.0 Screw Locations Table C-4 Phillips PM2.0×7.0 Screw Table C-5 Silver Phillips PM2.0×5.0 Screw Silver Phillips PM2.0×5.0 Screw Location Table C-6 Phillips PM2.0×3.0 Screw Table C-7 Black Phillips PM2.0×4.0 Screw Table C-7 Black Phillips PM2.0×4.0 Screw Table C-7 Black Phillips PM2.0×4.0 Screw Table C-8 Phillips PM2.0×16.0 Screw Color Qty Length Thread Width Black 16.0 mm Where usedTable C-9 Silver Phillips PM2.0×4.0 Screw Table C-9 Silver Phillips PM2.0×4.0 Screw Silver Phillips PM2.0×4.0 Screw Location Table C-9 Silver Phillips PM2.0×4.0 Screw Table C-9 Silver Phillips PM2.0×4.0 Screw Table C-10 PhillipsPM1.5×3.5 Screw Index Index Index-3 Index-4 PC Card assembly, spare part number 3-9,3-25,5-56 Index-6 Index-7
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