HP 2880CL, 2899AP, 2897AP, 2898AP, 2895AP Contacting Compaq, Preparing to Call Technical Support

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266551-003.book Page 7 Thursday, February 20, 2003 11:33 AM

Troubleshooting

Contacting Compaq

If the troubleshooting suggestions earlier in this chapter have not helped you solve the problem, you may need to contact Compaq.

■If the notebook is connected to the Internet, visit the Compaq Web site.

❏For home, home office, and small business support, type the following in your Web browser address field:

http://www.compaq.com/consumersupport

This area of the Compaq Web site is available in English worldwide. Other languages are offered in some regions.

❏For commercial business support in English only, visit: http://www.compaq.com/support

■If the notebook is not connected to the Internet, refer to the Worldwide Telephone Numbers booklet, included with the notebook, to contact a support technician or a Compaq authorized dealer, reseller, or service provider.

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have the following items available when you call:

■The notebook.

■Serial number and model description, which are provided on the serial number label on the underside of the notebook.

■Purchase date on the invoice.

■Conditions under which the problem occurred.

■Error messages that have been displayed.

■Operating system version number and registration number.

The following procedures provide the paths to these numbers. For information about using paths, refer in this guide to “Using This Guide,” “Paths” section.

Getting Started

 

 

3–7

 

 

 

 

 

 

 

 

 

 

 

 

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Contents Getting Started Book Page ii Thursday, February 20, 2003 1133 AM Using This Guide Style Explanation Keys Text StylesFollowing a Path PathsChoosing a Path Contents Troubleshooting Index Book Page x Thursday, February 20, 2003 1133 AM Setting Up the Hardware Setting Up the NotebookInserting the Battery Pack Connecting the Notebook to External Power Opening the Notebook Turning On the Notebook Setting Up the Software Turning Off the Notebook Using the Notebook SafelyBook Page 8 Thursday, February 20, 2003 1133 AM Selecting Screen Settings Selecting Regional SettingsProtecting the Notebook Against Viruses Installing Optional Software \cpqapps\setup.exe preload /s Inserting a CD Drive or a DVD Drive Accessing Notebook DocumentationInserting the Documentation Library CD into a CD drive Inserting the Documentation Library CDDisplaying the Documentation Library Menu Opening the Documentation Library CDFor Information About These Topics Select This Guide Selecting a GuideTravel Finding a Topic Within a GuideBook Page 10 Thursday, February 20, 2003 1133 AM Troubleshooting Is the Notebook Receiving Power? Quick Solutions ChecklistIs the Notebook in Standby or Hibernation? Is the Notebook Turned On?Press ctrl+alt+delete. Then Is the Notebook Overheated?Is the System Unresponsive? Is an External Device Not Working? Are You Using All Available Documentation?Is Software Functioning Abnormally? Preparing to Call Technical Support Contacting CompaqTaking the Notebook to a Service Provider Display Components Display ComponentsPointing Device Components TouchPad Models Pointing Device ComponentsTouchPad Models Pointing Device Components Dual Device Models Dual Device ModelsTop Components Power LightsTop Components Power Lights Top Components Keyboard and Drive Lights Keyboard and Drive LightsTop Components Power and Volume Controls Power and Volume ControlsTop Components Easy Access Buttons and Keyboard Keys Easy Access Buttons and Keyboard KeysFn key Function and Keypad KeysTop Components Function and Keypad Keys Front Panel Components Front Panel ComponentsRear Panel Components ConnectorsRear Panel Components Connectors Rear Panel Components Vent, Port and Jacks Vent, Port and JacksLeft Side Components Left Side ComponentsRight Side Components Right Side ComponentsUnderside Components Memory and Mini PCI Compartments Underside ComponentsMemory and Mini PCI Compartments Underside Components Bay Components Bay ComponentsUnderside Components Vent and Docking Components Vent and Docking ComponentsUnderside Components Labels LabelsAdditional Standard Components Documentation and Restore CDsAdditional Standard Components Cord and Cables Cord and CablesAdditional Standard Components Adapters and Accessories Adapters and AccessoriesIndex See also jack port cord, power See also CD drive optional hard drive Maintenance, Shipping and Travel Modem and Networking guide Regulatory and Safety Notices Travel guide 2-9troubleshooting Worldwide Telephone Numbers
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2816KR, 2801TC, 2871AP, 2880CL, 2882AP specifications

The HP 2805US is a compact yet powerful desktop computer designed for business use, educational institutions, and home environments. This machine strikes a balance between performance, reliability, and affordability, making it an attractive option for users seeking functionality without breaking the bank.

At the heart of the HP 2805US is its robust Intel Core processor, providing ample power for multitasking and running demanding applications. This desk-friendly computer typically features dual-core or quad-core options, ensuring efficient processing for everyday tasks such as word processing, spreadsheet management, and web browsing. Coupled with a generous amount of RAM, the HP 2805US can handle multiple applications with minimal slowdown, making it ideal for busy professionals and students alike.

In terms of storage, the HP 2805US usually includes a spacious hard drive or a solid-state drive (SSD) option. The HDD variant offers significant storage capacity, allowing users to store large files, documents, and media. Meanwhile, the SSD option enhances performance, significantly reducing boot and load times, which is particularly beneficial for those who value speed and efficiency.

One of the standout features of the HP 2805US is its compact design. This desktop is built to save space while still providing all the power necessary for daily tasks. Its small footprint allows it to fit comfortably in various environments, from tight office spaces to small home desks.

The HP 2805US also offers a range of connectivity options, including USB ports, HDMI, and Ethernet, ensuring compatibility with various devices and networks. This flexibility makes it easy to connect printers, external drives, and other peripherals. Furthermore, the supported wireless technology enables users to connect to the internet and share files seamlessly.

Security is an important aspect of the HP 2805US, where it typically incorporates features such as BIOS-level security and the option for TPM (Trusted Platform Module) to safeguard sensitive data. Additionally, businesses can benefit from HP's management software, which includes tools for remote monitoring and updates, simplifying maintenance and security in a corporate environment.

Overall, the HP 2805US combines efficiency, performance, and versatility in a well-built package. It is a smart choice for anyone in need of a dependable desktop system that can handle daily computing tasks while remaining budget-friendly.
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