2
Troubleshooting
ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.
2.1Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the notebook restarts the operating system after you exit Computer Setup.
✎Pointing devices are not supported in Computer Setup; you must use the keyboard to navigate and make selections.
The menu tables later in this chapter provide an overview of Computer Setup options.
Maintenance and Service Guide | 2–1 |
Maintenance and Service Guide
Page
Contents
Removal and Replacement Procedures
Product Description
Model Naming Conventions HP Compaq nx9000 Notebook PCs
Models
Key
= DVD-ROM CD-RW
PK349PA AB0
HP Compaq nx9040, nx9030, and nx9020
PK164PA AB2
PK153PA UUF
PG575ET ABF
PG569EA AKB
PG568ET UUG
Features
Product Description
Resetting the Notebook
Power Management
External Components
Component Function
Front and Right-Side Components HP Pavilion ze4900
Product Description
Component Function
Component Function
Component Function
Rear and Left-Side Components HP Compaq nx9040
Rear and Left-Side Components HP Compaq nx9040
Keyboard Components HP Pavilion ze4900
Num lock key
Keyboard Components HP Pavilion ze4900
Product Description
Enables caps lock and turns on
Top Components HP Pavilion ze4900
Top Components
Product Description
Component Function
Bottom Components
Bottom Components
Design Overview
Computer Setup
Troubleshooting
Accessing Computer Setup
Select To Do This
File Menu
Security Menu
Selecting from the Security Menu
Tools Menu
Selecting from the Tools Menu
Advanced Menu
Selecting from the Advanced Menu
Troubleshooting Flowcharts Overview
Troubleshooting Flowcharts
Flowchart 2.14-No OS Loading, Optical Drive
Flowchart No Power Part
Flowchart 2.1-Initial Troubleshooting
Flowchart 2.2-No Power, Part
Flowchart 2.3-No Power, Part
External
Flowchart 2.4-No Power, Part
Flowchart 2.5-No Power, Part
Flowchart 2.6-No Video, Part
Flowchart No Video Part
Flowchart 2.7-No Video, Part
Reseat power Cord in docking Device Power outlet
Flowchart 2.8-Nonfunctioning Docking Device if applicable
Flowchart 2.9-No Operating System OS Loading
Loading
Flowchart 2.10-No OS Loading, Hard Drive, Part
Flowchart No OS Loading Hard Drive, Part
Flowchart 2.11-No OS Loading, Hard Drive, Part
Flowchart 2.12-No OS Loading, Hard Drive, Part
Flowchart 2.13-No OS Loading, Diskette Drive
Flowchart 2.14-No OS Loading, Optical Drive
Flowchart 2.15-No Audio, Part
Flowchart 2.16-No Audio, Part
Cmos
Flowchart 2.17-Nonfunctioning Device
Flowchart 2.18-Nonfunctioning Keyboard
Pointing device Not operating Properly Connect notebook
Flowchart 2.19-Nonfunctioning Pointing Device
Flowchart 2.20-No Network/Modem Connection
Serial Number Location
Illustrated Parts Catalog
Illustrated Parts Catalog
Spare Parts Notebook Major Components
Switch board
Spare Part
Display assemblies
Illustrated Parts Catalog
Speakers Heat sink
Keyboards
Illustrated Parts Catalog
System boards
Processors
Hard drive guide not illustrated
Illustrated Parts Catalog
Wireless button boards includes cable
Wireless LAN antenna cables not illustrated
Diskette drive cover
Base enclosures
Illustrated Parts Catalog
Hard drive tray
Hard drives
Mini PCI communications boards
Illustrated Parts Catalog
Memory modules
Mini PCI compartment cover Battery packs
Memory module compartment cover
Mass Storage Devices
Diskette drive
Mass Storage Devices Spare Part Number Information
Miscellaneous
Power cords
Spare Parts Miscellaneous not illustrated
Description Number Logo Kit
Tools Required
Removal and Replacement Preliminaries
Plastic Parts
Service Considerations
Preventing Damage to Removable Drives
Preventing Electrostatic Damage
Packaging and Transporting Precautions
Use the following grounding precautions at workstations
Workstation Precautions
Grounding Equipment and Methods
Static-Shielding Materials
Typical Electrostatic Voltage Levels
Relative Humidity Event 10% 40% 55%
Material Use Voltage Protection Level
Removal and Replacement Procedures
Serial Number
Disassembly Sequence Chart
Disassembly Sequence Chart
Section Description # of Screws Removed
Battery Pack Spare Part Number Information
Preparing the Notebook for Disassembly
Reverse the above procedure to install the battery pack
Hard Drive Spare Part Number Information
Removing the Hard Drive Bezel
Disassembling the hard drive
Replacing the Notebook Feet
Memory Module Spare Part Number Information
Memory Module
Reverse the above procedure to install a memory module
Mini PCI Communications Board Spare Part Number Information
Mini PCI Communications Board
Removing the Mini PCI Communications Compartment Cover
Removing a Mini PCI Communications Board
Keyboard Cover Spare Part Number Information
Keyboard Cover
Reverse the above procedure to install an keyboard cover
Keyboard Spare Part Number Information
Keyboard
Releasing the Keyboard
Reverse the above procedure to install the keyboard
Switch Board
Speakers
Reverse the above procedure to install the speakers
Optical Drive Spare Part Number Information
11Optical Drive
Reverse the above procedure to install the optical drive
Display Assembly Spare Part Number Information
Display Assembly
Removing the Wireless Antenna Boards
Removing the Display Assembly Screws
Reverse the above procedure to install the display assembly
Top Cover Spare Part Number Information
Top Cover
Removing the Top Cover Screws
Removing the Top Cover Screws
Reverse the above procedure to install the top cover
Heat Sink Spare Part Number Information
Heat Sink
Removing the Heat Sink
Processor Spare Part Number Information
Processor
Reverse the above procedure to install the processor
Wireless button board Spare Part Number Information
Wireless Button Board
Removing the Wireless Button Board
Diskette Drive Spare Part Number Information
Diskette Drive
Reverse the above procedure to install the diskette drive
Diskette Drive Cover Spare Part Number Information
Diskette Drive Cover
Removing the Diskette Drive Cover
System Board Spare Part Number Information
System Board
Removing the System Board Screws
Removal and Replacement Procedures
Removal and Replacement Procedures
Reverse the above procedure to install the system board
Stand-alone power requirements
Dimensions
Relative humidity noncondensing
Temperature
Maximum altitude unpressurized
Shock
Inch, SXGA+WVA, TFT Display
Inch, XGA, TFT Display
Height 28.5 cm 11.2 Width 21.3 cm Diagonal 35.8 cm 14.1
Rpm Hard Drives
Energy
Primary 6-cell, Li-Ion Battery Pack
Optional 8-cell, Li-Ion Battery Pack
Applicable disk Read
DVD±RW and CD-RW Combo Drive
Write
Center hole diameter Disk diameter
Disk thickness
Access time
Track pitch
Audio output level
Applicable disk Read Write
DVD/CD-RW Combo Drive
DVD/CD-RW Combo Drive
Applicable disk
DVD-ROM Drive
Cache buffer
CD-ROM Drive
Track pitch Access time
Hardware DMA System Function
System DMA
Hardware IRQ System Function
System Interrupts
IRQ12
Address hex
System I/O Addresses
16F Unused
VGA
Size Memory Address System Function
System Memory Map
Table A-1 Audio-In Microphone
Pin Signal
Table A-3 Universal Serial Bus
Table A-2 Audio-Out Headphone
TV-CD
Table A-4 Video
Table A-5 RJ-45 Network
Table A-6 External Monitor
Table A-7 RJ-11 Modem
Table A-8 Parallel
Table A-9 Serial
Conductor Power Cord Set
Power Cord Set Requirements
General Requirements
Country-Specific Requirements
Conductor Power Cord Set Requirements
Country Accredited Agency Applicable Note Number
Kema
Screw Listing
Table C-1 Phillips PM2.0×6.0 Screw
Color Qty Length Thread Width Black Where used
Head
Table C-1 Phillips PM2.0×6.0 Screw
Table C-1 Phillips PM2.0×6.0 Screw
Table C-1 Phillips PM2.0×6.0 Screw
Color Qty Length Thread Width Silver Head Where used
Table C-3 Phillips PM2.0×4.0 Screw
Table C-3 Phillips PM2.0×4.0 Screw
Table C-3 Phillips PM2.0×4.0 Screw
Table C-3 Phillips PM2.0×4.0 Screw
Table C-4 Silver Phillips PM2.0×3.0 Screw
Color Qty Length Thread Width Silver Where used
Table C-4 Black Phillips PM2.0×3.0 Screw
Table C-5 Phillips PM2.0×8.0 Screw
Table C-5 Phillips PM2.0×8.0 Screw
Table C-6 Phillips PM2.0×5.0 Screw
Table C-7 Phillips PM1.5×5.0 Screw
Table C-8 Phillips PM2.0×9.0 Screw
Table C-9 Hex HM5.0×9.0 Screwlock
Table C-9 Hex HM5.0×9.0 Screwlock
Table C-10 Phillips PM1.5×12.0 Screw
Color Qty Length Thread Width Silver 12.0 mm Where used
Index
Index
Index-3
Index-4
Index-5
Index-6
Index-7