Appendix B: Problem meets solution
Troubleshooting resources
If you experience problems with your computer, perform these troubleshooting steps, in the order provided, until the problem is resolved:
■Refer to “Quick troubleshooting,” the next section in this chapter.
■Access Web site links and additional information about the computer through Help and Support. Click Start, and then click Help and Support.
✎Although many checkup and repair tools require an Internet connection, other tools, like Help and Support, can help you fix a problem when the computer is
offline.
■Contact technical support:
1.Click Start, click Help and Support, click Contact A Technician, and then click Chat with an online support technician after you buy.
2.Click Notebook and Tablet PCs.
3.Follow the
✎When technical support chat is not available in a particular language, it is available in English.
– or –
Refer to the Worldwide Telephone Numbers booklet, included with the computer, for contact information.
Quick troubleshooting
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer will not start up:
■If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.
✎Use only the AC adapter provided with the computer or one approved by HP for this computer.
■If the computer is running on battery power or is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.
The computer screen is blank
If the screen is blank, the computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn+f2.
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