HP 311c-1140EI manual Software is functioning abnormally, Computer is on but is not responding

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574395-002.book Page 32 Sunday, September 20, 2009 11:32 AM

Appendix B: Problem meets solution

Software is functioning abnormally

If the software is unresponsive or responds abnormally, follow these suggestions:

■Restart the computer by clicking Start, clicking Turn Off Computer, and then clicking Restart.

If you cannot restart the computer using this procedure, refer to the next section, “The computer is on but is not responding.”

■If you have antivirus software installed on your computer, run a virus scan. For additional information, refer to the software manufacturer’s instructions, which may be provided with the software, on disc, or on the manufacturer’s Web site.

The computer is on but is not responding

If the computer is on but is not responding to software or keyboard commands, try the following emergency shutdown procedures, in the sequence provided, until shutdown occurs:

ÄCAUTION: Emergency shutdown procedures result in the loss of unsaved information.

1.Press and hold the power button on the computer for at least 5 seconds.

2.Disconnect the computer from external power and remove the battery.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked.

If you suspect that the computer is overheating, allow the computer to cool to room temperature. Then be sure to keep all vents free from obstructions while you are using the computer.

ÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

✎The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during operation.

An external device is not working

Follow these suggestions if an external device does not function as expected:

■Turn on the device according to the manufacturer’s instructions.

■Be sure that all device connections are secure.

 

 

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Contents Contents Appendix a Routine care What’s next? Getting to know your computerProtecting your computer from viruses Connecting to the InternetLocating the electronic manuals Finding more information Book Page 4 Sunday, September 20, 2009 1132 AM Using HP QuickWeb Select models only Setting up HP QuickWeb for the first time Identifying the QuickWeb control buttons Starting Microsoft WindowsIdentifying the LaunchBar icons Identifying the notification icons Following table shows and describes the notification iconsUsing the Settings panel Green charged Yellow low Red critical lowPlaying music Configuring the networkBrowsing photos Making Internet phone calls with Skype select models only Creating instant messages with ChatDisabling and enabling HP QuickWeb Book Page 12 Sunday, September 20, 2009 1132 AM Using the Windows New Connection Wizard Connecting to the InternetChoosing the type of Internet access Choosing an ISPUsing HP Wireless Assistant software select models only Using HP Connection Manager software select models onlyConnecting to an existing wireless network Setting up a new wireless network Purchase high-speed Internet servicePurchase and install a wireless router Configure the computer to connect to the wireless networkConnecting to a wired network Book Page 18 Sunday, September 20, 2009 1132 AM Using software Identifying the Windows desktop shortcutsInstalling software from a CD or DVD select models only Updating the software installed on the computerInstalling software from the Internet Identifying the software on the computerCreating burning a CD or DVD select models only Book Page 22 Sunday, September 20, 2009 1132 AM Protecting the computer from viruses Using Windows Security CenterKeeping your computer safe Protecting your system filesProtecting the computer from power surges Using the computer safelyBacking up your information Backup and recoveryCreating a copy of the hard drive Performing a recovery Using the Disaster Recovery utilityUsing the Instant Restore utility Downloading and extracting the Disaster Recovery utilityBook Page 28 Sunday, September 20, 2009 1132 AM Appendix a Routine care Cleaning the displayCleaning the TouchPad and keyboard Traveling and shippingAppendix a Routine care Quick troubleshooting Appendix B Problem meets solutionTroubleshooting resources Computer is unable to start upComputer is unusually warm Software is functioning abnormallyComputer is on but is not responding An external device is not workingWireless network connection is not working Printer driver installation failsClick OK, and then click OK again Input power Appendix C SpecificationsOperating environment Book Page 36 Sunday, September 20, 2009 1132 AM Index Index
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311c-1140EI, 311c-1070EF specifications

The HP 311c-1070EF and HP 311c-1140EI are compact and stylish netbooks designed to cater to the needs of users seeking portability along with performance. These models demonstrate HP's commitment to providing reliable and efficient computing experiences.

Both netbooks are powered by Intel's Atom processor, specifically designed for efficient performance and lower power consumption. This ensures that users can enjoy extended battery life, a key feature for those on the go. With a battery life of up to 8 hours, users can stay productive throughout the day without the hassle of constantly searching for an outlet.

The HP 311c-1070EF and 311c-1140EI come equipped with 11.6-inch HD displays, providing clear and vivid visuals, ideal for both work and entertainment. The resolution of 1366x768 allows for comfortable multitasking and browsing. The integrated Intel Graphics Media Accelerator ensures that video playback is smooth, enhancing the overall user experience.

In terms of memory and storage, both models typically feature 1 GB of RAM, which ensures smooth operations for basic tasks such as browsing, document editing, and email. The models generally come with a 250 GB hard drive, providing ample space for storing files, photos, and software applications.

The design of these netbooks is sleek and lightweight, making them easy to transport. Weighing in at approximately 1.4 kg (3.1 lbs), they fit comfortably into most bags and suitcases, making them ideal for students and professionals alike. The chiclet keyboard offers comfortable typing, and the trackpad is responsive, contributing to a pleasant user experience.

Connectivity options are abundant, with built-in Wi-Fi allowing for easy internet access in various environments. Additionally, both models are equipped with multiple USB ports, an HDMI output for connecting to external displays, and a card reader for added convenience.

The HP 311c-1070EF and 311c-1140EI also come pre-installed with Windows operating systems, offering users familiar interfaces and access to a wide range of applications.

Overall, these netbooks stand out for their balance of performance, portability, and user-friendly features, making them suitable choices for those who need reliable computing on the go. Whether for work, school, or leisure, the HP 311c-1070EF and 311c-1140EI offer practicality without compromising style or functionality.
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