HP Media Gateways G350, Media Gateways G250 manual Additional features, Call center capabilities

Summary of services

●Assign telephone numbers and buttons to special features

●Exchange call switching information with older telephone switches that do not support VoIP

For more information about Avaya CM software, see Administrator’s Guide for Avaya Communication Manager, 555-233-506.

Additional features

The G250/G350 also provides voice-related features.

Call center capabilities

The G350 supports call center features according to the mode of deployment (see G350 physical description on page 19):

●Distributed Avaya Enterprise Connect mode. The G350 supports up to ten concurrent call center agents. This configuration is supported by CM 2.0 applications and above.

●Standalone mode. The G350 supports a call center application with up to ten concurrent agents. This application is supported by CM 2.1 and above.

Note:

The G250 does not support call center features.

Emergency Transfer Relay (ETR)

The Emergency Transfer Relay (ETR) feature provides basic telephone services in the event of a power outage or a failed connection to Avaya Communication Manager. Using ETR, you can connect:

●In the G350, the fixed analog trunk port (TRUNK - V701) to the first analog line port (LINE - V702)

●In the G250-Analog, the fourth fixed analog trunk port (TRUNK - V304) to the first line port (LINE - V305)

●In the G250-BRI, the fixed analog trunk port (TRUNK - V301) to the first analog line port (LINE - V302)

●In the G250-DCP, the fourth fixed analog trunk port (TRUNK - V304) to the first line port (LINE - V305)

●In the G250-DS1, the fixed analog trunk port (TRUNK - V301) to the first line port (LINE - V302)

44 Overview for the Avaya G250 and Avaya G350 Media Gateways