HP MSL6000 manual HP Care Pack Services, MSL6030/6026 Configurable Care Packs

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HP StorageWorks MSL6000 Tape Library

Related Options

HP Care Pack

Services

MSL6030/6026 Non-configurable Care Packs
Installation (electronic)			U4823E
HW, 3-year, next-day, onsite (electronic)			U2859E
HW, 3-year, same-day, 13x5, 4 hour response, onsite (electronic)			U2860E
HW, 3-year, same-day, 24x7, 4 hour response, onsite (electronic)			U2861E
HW, 3-year, same-day, 6 hour call to repair, onsite (electronic)			U9287E
	Band For Library	Installation
MSL6030/6026 Configurable Care Packs		Band
Initial Tape Library Installation	463	5DR	HA113A1
Initial Tape Library Implementation Into SAN	463	5DR	HA114A1
Subsequent Tape Drive Installation	N/A	5DU	HA113A1
HW, 3-year, same day, on-site	463	N/A	HA101A3
HW, 3-year, 4-hour, 13 x 5, on-site	463	N/A	HA103A3
HW, 3-year, 4-hour, 24 x 7, on-site	463	N/A	HA104A3
Support plus, 3-year*	463	N/A	HA109A3
Support plus 24, 3-year*	463	N/A	HA110A3
MSL6060/6052 Non-configurable Care Packs
Installation (electronic)			U4824E
HW, 3-year, next day, onsite (electronic)			U2862E
HW, 3-year, same day, 13x5, 4 hour response, onsite (electronic)			U2863E
HW, 3-year, same day, 24x7, 4 hour response, onsite (electronic)			U2864E
HW, 3-year, same day, 6 hour call to repair, onsite (electronic)			U9288E
	Band For	Installation
MSL6060/6052 Configurable Care Packs	Library	Band
Initial Tape Library Installation	464	5DS	HA113A1
Initial Tape Library Implementation Into SAN	464	5DS	HA114A1
Subsequent Tape Drive Installation	N/A	5DU	HA113A1
HW, 3-year, same day, on-site	464	N/A	HA101A3
HW, 3-year, 4-hour, 13 x 5, on-site	464	N/A	HA103A3
HW, 3-year, 4-hour, 24 x 7, on-site	464	N/A	HA104A3
Support plus, 3-year*	464	N/A	HA109A3
Support plus 24, 3-year*	464	N/A	HA110A3

*NOTE: Support Plus covers Hardware support only.

Hewlett Packard also offers 1-year options for the services quoted above.

Due to the complexities involved with the initial installation of an enterprise Library into a SAN environment, Hewlett Packard recommends that customers take advantage of the SAN Implementation Service (HA114A1). This service covers pre-installation preparation activities, installation and configuration of the library and router, configuration of hosts and switches, verification testing and customer orientation.

In order to maximize ROI and product uptime, and minimize the cost of ownership, Hewlett-Packard recommends the 3-year, 24 x 7 service options. These offerings will ensure that any product issue can be tackled when they occur (most back up issues will occur outside standard business hours) and that the service coverage regarding period, covers the minimum expected life of the host system.

DA - 11863 Worldwide — Version 24 — July 7, 2006 Page 15