Factory Express Customer technical training

HP related offerings

HP services

HP offers the world’sbroadest storage and server portfolio,backedby focusedinnovationand world-classpartners, and integrated with best-in-classsoftware and services to form outstanding customer solutions. HP Servicesprovidesnearly continuous care and support expertise with committed responsetimes designed to meet your IT and business needs. To fully capitalize on your HP StorageWorks array capabilitiesrequiresa servicepartner who thoroughlyunderstands your storageand server technologies as well as your systems environment.HP Services, an industry leader in the provision of multivendorsupport solutions, provides a range of services designedto meet the varying needs of your demanding business.

Support services

Support Plus Service	Improves system performance and uptime
Support Plus 24 Service	Increases availability of your IT infrastructure with comprehensive 24x7 hardware and software services

Mission critical services

Proactive 24 Service	Improves uptime with responsive hardware and software services available 24x7

Critical Service	Reduces impact of unplanned downtime and improves IT operational efficiency

Deployment services

HP StorageWorks Disk Array	Proper installation of your storage hardware is crucial to help realize improved return on investment (ROI)
Installation and Startup Service

Backup and Recovery Solution Service	Scalable solution provides fast restore with reduced cost and reduced risk

Data Replication Solution Service	Enables an optimal environment, which keeps your mission-critical data safe, secure, and highly available

SAN Solution Service	End technology services make the most of your investment

Storage Essentials Solution Service	Increases revenues, improves business operational efficiency, and controls enterprise-wide cost

Other services

Data Migration Service	Migrating your data “online” to align to your specific cost, availability, and business needs while your business operation continues

Data Sanitization Service	Protects your business from the risk of important information being retrieved from retired hard disk media by unauthorized parties

HP Assessment for SANs Service	Optimizes availability levels and ongoing management of your storage and SAN environment

HP Performance Analysis for the	Increases performance, stability, and availability by identifying potential bottlenecks
StorageWorks XP/EVADisk Arrays

HP Services: scalable, flexible, and reliable—like your storage

Your technology infrastructure has become the business infrastructure—wheredeliveringsuccessful business outcomes is the key goal. No other company in the industry matches HP’s portfolio of service breadthand depth, resources, and commitment to optimize storage support in a heterogeneous infrastructure.HP’s integrated end-to-end storage solutions are intentionally designed to help businesses address today’s tough technology challengesassociated with the explosionof rich digital content,mobility, and security requirements as well as the need for efficient storage of data and access to real-time information when and where they need it.

To fully capitalize on your HP storage solution, you need a service partner who thoroughly understands your storage technology and systems environment.

With HP Services you gain the advantage of established methodologies and one of the industry’s broadest portfolios of integrated storage solutions for enhanced information management and optimization—services that scale to enhance availability, performance, deployment, and support.

For more information about HP services and support, contact your HP sales representative or HP-authorized Channel Partner. Or, visit www.hp.com/hps/storage.

Factory Express

HP Factory Express is designed to help you get a better return from your IT investment by providing customization, integration, and deployment services along with your storage and server purchases. It provides predictable, trusted, and tested IT solutions tailored to your business needs. We allow you to customize hardware to your exact specifications in the factory—helping to speed up deployment and free up internal resources. www.hp.com/go/factoryexpress

Customer technical training

Consider education as an integral part of your strategy to get the best return on investment for your HP storage solution. HP offers a variety of training courses on storage software, networking, archiving, and disk storage systems. Our classes are available in the form that suits you best—from traditional instructor-led courses at one of our 80 training centers worldwide to on-site training customized to your needs, or online classes. www.hp.com/learn/storage

For more information, visit www.hp.com/hps/storage.