Lexmark How to Reinstall Missing or Unresponsive Imaging Unit in Printers

Troubleshooting 123

Printer and toner cartridge regions

Region number	Region
0	Global
1	United States, Canada
2	European Economic Area (EEA), Switzerland
3	Asia Pacific, Australia, New Zealand
4	Latin America
5	Africa, Middle East, rest of Europe
9	Invalid

Notes:

•The x and y values represent .xy in the code that appears on the printer control panel.

•The x and y values must match for printing to continue.

Replace imaging unit, 0 estimated pages remain [84.xy]

Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Reinstall missing or unresponsive cartridge [31.xy]

Try one or more of the following:

•Check if the toner cartridge is missing. If missing, install the toner cartridge.

For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.

•If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.

Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner cartridge.

Reinstall missing or unresponsive imaging unit [31.xy]

Try one or more of the following:

•Check if the imaging unit is missing. If missing, install the imaging unit.

For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide.

•If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.

Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the imaging unit.