September
Users Guide
Contents
Saving money and the environment
Understanding the printer menus
Securing the printer
Maintaining the printer
Clearing jams 105
Troubleshooting 116
155
Index 167
Safety information
Safety information
Finding information about the printer
Learning about the printer
What are you looking for? Find it here
Other countries and regions-See the printed
Selecting a location for the printer
Printer configurations
Front door
Use
Using the printer control panel
Indicator light color and its corresponding printer status
Using the Embedded Web Server
Use Indicator light Determine the status of the printer
Printer status
Using the Local Printer Settings Utility
Installing internal options
Additional printer setup
Accessing the controller board
Available internal options
Memory card connector
Installing a memory card
Option card connector
Page
Installing an optional card
Page
Installing optional trays
Installing hardware options
Attaching cables
Installing the printer software
Setting up the printer software
Updating available options in the printer driver
Installing the Local Printer Settings Utility
Windows
Windows 7 or earlier
For Macintosh users
For Windows users
Installing the printer on an Ethernet network
Preparing to set up the printer on an Ethernet network
Networking
For Windows users
Select Ethernet connection, and then click Continue
For Macintosh users
Preparing to set up the printer on a wireless network
Using the Push Button Configuration method
Using the Wireless Setup Utility Windows only
Using the Personal Identification Number PIN method
Installing the Wireless Setup Utility
Using the Wireless Setup Assistant Macintosh only
Reports Menu Settings
Reports Network Setup
Printing a network setup
Configuring Universal paper settings
Setting the paper size and type
Loading paper and specialty media
Specify the paper height and width
Loading trays
Using the standard bin and paper stop
B5 Exec
LGL B5 Exec
Exec
Page
Loading the multipurpose feeder
Page
Page
Linking and unlinking trays
Using the Embedded Web Server
Linking and unlinking trays
Configuring a custom paper type
Configuring a custom paper type name
Using the printer settings on the computer
Using the printer settings on the computer Windows only
Assigning a custom paper type
Paper and specialty media guide
Paper characteristics
Paper guidelines
Unacceptable paper
Fiber content
Selecting paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Tips on using card stock
Using specialty media
Unacceptable paper examples
Tips on using labels
Tips on using envelopes
Tips on using transparencies
Tips on using letterhead
Storing paper
Supported paper sizes
Supported paper sizes, types, and weights
Supported paper types and weights
Paper and specialty media guide
Printing
Adjusting toner darkness
Printing a document
Printing a document
Canceling a print job from the printer control panel
Canceling a print job
Canceling a print job from the computer
Printing information pages
For Macintosh users
Understanding the printer m enus
Default Source menu
Menus list
Paper menu
Tray x Size
Paper Size/Type menu
Tray x Type
MP Feeder Type
MP Feeder Size
Manual Paper Type
Manual Paper Size
Manual Envelope Size
Manual Envelope Type
Substitute Size menu
Configure MP menu
Paper Texture menu
Bond Texture
Labels Texture
Envelope Texture
Rough Envelope Texture
Paper Weight menu
Paper Loading menu
Light Loading
Custom Types menu
Heavy Loading
Custom x Loading
Reports menu
Universal Setup menu
Reports menu
Active NIC menu
Network/Ports menu
Standard Network or Network x menu
NPA Mode
PS SmartSwitch
Network Buffer
Mac Binary PS
TCP/IP menu
Network Card menu
IPv6 menu
AppleTalk menu
Wireless menu
Activate
Standard USB menu
View Name
Set Zone
Smtp Setup menu
Security Audit Log menu
Security menu
Set Date and Time menu
General Settings menu
Settings menu
Display Language
Show Supply Estimates
Timeouts
Run Initial setup
Paper Sizes
Print Recovery
Setup menu
Print Settings
Download Target
Print Area
Resource Save
Finishing menu
Quality menu
Utilities menu
PostScript menu
XPS menu
PCL Emul menu
PCL Emulation Settings
Symbol Set
Tray Renumber
Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
Using Hibernate mode
Using Eco‑Mode
Saving energy
Avoid paper jams
Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Using Schedule Power Modes
Setting Hibernate Timeout
Recycling Lexmark products
Recycling
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Securing the printer
Using the security lock feature
Statement of Volatility
Type of memory Description
Erasing non‑volatile memory
Erasing volatile memory
Finding printer security information
Cleaning the printer
Cleaning the printer
Maintaining the printer
Checking the status of parts and supplies
Estimated number of remaining pages
Using genuine Lexmark parts and supplies
Ordering supplies
Ordering toner cartridges
For the United States and Canada
Return Program cartridge
For Latin America includes Puerto Rico and Mexico
Worldwide
Ordering an imaging unit
Storing supplies
Part name
Lexmark Return Program Regular 500Z 500ZA
Replacing the toner cartridge
Replacing supplies
Replacing the imaging unit
Page
Before moving the printer
Moving the printer
Shipping the printer
Moving the printer to another location
Managing the printer
Finding advanced networking and administrator information
Checking the virtual display
Viewing reports
Notification Description
Modifying confidential print settings
Restoring factory default settings
Copying printer settings to other printers
Creating a printer control panel PIN
Page
Avoiding jams
Clearing jams
Load paper properly
Correct loading of paper Incorrect loading of paper
Use recommended paper
Understanding jam messages and locations
Area Printer control panel What to do Message
Jam, front door 20y.xx
Page
Page
Jam, rear door 20y.xx
Jam, standard bin 20y.xx
Jam, pull tray 1. Push down blue flap y.xx
Jam, tray x 24y.xx
Jam, MP feeder
Understanding the printer messages
Troubleshooting
Change paper source to custom type name. Load orientation
Imaging unit low 84.xy
Change paper source to custom string. Load orientation
Change paper source to paper size. Load orientation
Defective flash memory
Complex page may misprint
Paper too short
Insert tray
Cannot defrag flash memory
Cannot collate large document
Load paper source with custom type name orientation
Load paper source with custom string orientation
Load paper source with paper type paper size orientation
Load paper source with paper size orientation
Load MP feeder with custom type name orientation
Load MP feeder with custom string orientation
Load MP feeder with paper type paper size orientation
Load MP feeder with paper size orientation
Memory full
Non‑Lexmark supply type, see User’s Guide 33.xy
Flash memory full
Network error, port x
Replace cartridge, 0 estimated pages remain 88.xy
Printer restart. Check last job
Reinstall missing or unresponsive imaging unit 31.xy
Reinstall missing or unresponsive cartridge 31.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Printer and toner cartridge regions
Parallel port disabled
Network error, standard port
Rear USB port disabled
Replace unsupported cartridge 32.xy
Basic printer problems
Solving printer problems
Too many trays. Remove some
Flash memory unformatted
Troubleshooting 126
Printer display is blank
Option problems
Cannot detect internal option
Step Problem is solved. Go to step
Tray problems
Cannot detect memory card
Troubleshooting 129
Action Yes Step Go to step Problem is solved
Paper feed problems
Paper frequently jams
Paper jam message remains after jam is cleared
Printing problems
Solving print problems
Action Yes Step Problem is solved Go to step
Jammed pages are not reprinted
Printing slows down
Troubleshooting 132
Settings General Settings
Settings General Settings Print Recovery Protect Off
Print job takes longer than expected
Job prints from the wrong tray or on the wrong paper
Tray linking does not work
Incorrect characters print
Large jobs do not collate
Settings General Settings Timeouts Print Timeout
Unexpected page breaks occur
Or Submit
Characters have jagged or uneven edges
Print quality problems
Printer is printing blank pages
Clipped pages or images
Troubleshooting 137
Shadow images appear on prints
Troubleshooting 138
Gray background on prints
Troubleshooting 139
Incorrect margins on prints
Troubleshooting 140
Paper curl
Troubleshooting 141
Print irregularities
Abcde
Print is too dark
Repeating defects appear on prints
Troubleshooting 144
Print is too light
Skewed print
Troubleshooting 146
Transparency print quality is poor
Printer is printing solid black pages
Streaked horizontal lines appear on prints
Abcde
Streaked vertical lines appear on prints
Horizontal voids appear on prints
Troubleshooting 150
Vertical voids appear on prints
Toner rubs off
Toner specks appear on prints
Uneven print density
Embedded Web Server does not open
Tech Library
Contacting customer support
Mail
Live chat
Edition notice
Product information
Industry Canada compliance statement
Trademarks
Modular component notice
Avis de conformité aux normes de l’industrie du Canada
Licensing notices
Noise emission levels
Static sensitivity notice
Temperature information
Laser notice
Laser advisory label
Product power consumption
Power consumption
Mode Description Power consumption Watts
Hibernate Mode
Sleep Mode
Off mode
European Community EC directives conformity
Exposure to radio frequency radiation
Regulatory notices for wireless products
Industry Canada Canada
Industry Canada Canada
162
163
Limited warranty service
Limited warranty
Lexmark International, Inc., Lexington, KY
Limitation of liability
Extent of limited warranty
Additional rights
Patent acknowledgment
Index
Page
Page
Page