September
Users Guide
Contents
Maintaining the printer
Understanding the printer menus
Saving money and the environment
Securing the printer
Index 167
Troubleshooting 116
Clearing jams 105
155
Safety information
Safety information
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Other countries and regions-See the printed
Selecting a location for the printer
Printer configurations
Front door
Use
Using the printer control panel
Printer status
Using the Embedded Web Server
Indicator light color and its corresponding printer status
Use Indicator light Determine the status of the printer
Using the Local Printer Settings Utility
Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
Installing a memory card
Memory card connector
Option card connector
Page
Installing an optional card
Page
Installing optional trays
Installing hardware options
Attaching cables
Installing the printer software
Setting up the printer software
Windows 7 or earlier
Installing the Local Printer Settings Utility
Updating available options in the printer driver
Windows
For Macintosh users
For Windows users
For Windows users
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
Select Ethernet connection, and then click Continue
For Macintosh users
Preparing to set up the printer on a wireless network
Using the Wireless Setup Utility Windows only
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Installing the Wireless Setup Utility
Using the Wireless Setup Assistant Macintosh only
Reports Menu Settings
Reports Network Setup
Printing a network setup
Specify the paper height and width
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Loading trays
Using the standard bin and paper stop
B5 Exec
LGL B5 Exec
Exec
Page
Loading the multipurpose feeder
Page
Page
Using the Embedded Web Server
Linking and unlinking trays
Linking and unlinking trays
Using the printer settings on the computer Windows only
Configuring a custom paper type name
Configuring a custom paper type
Using the printer settings on the computer
Assigning a custom paper type
Paper characteristics
Paper and specialty media guide
Paper guidelines
Selecting preprinted forms and letterhead
Fiber content
Unacceptable paper
Selecting paper
Using recycled paper and other office papers
Using specialty media
Tips on using card stock
Unacceptable paper examples
Tips on using labels
Tips on using envelopes
Tips on using letterhead
Tips on using transparencies
Storing paper
Supported paper sizes
Supported paper sizes, types, and weights
Supported paper types and weights
Paper and specialty media guide
Printing a document
Adjusting toner darkness
Printing
Printing a document
Printing information pages
Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
For Macintosh users
Paper menu
Default Source menu
Understanding the printer m enus
Menus list
Paper Size/Type menu
Tray x Size
Tray x Type
MP Feeder Type
MP Feeder Size
Manual Envelope Type
Manual Paper Size
Manual Paper Type
Manual Envelope Size
Configure MP menu
Substitute Size menu
Paper Texture menu
Rough Envelope Texture
Labels Texture
Bond Texture
Envelope Texture
Paper Weight menu
Paper Loading menu
Custom x Loading
Custom Types menu
Light Loading
Heavy Loading
Universal Setup menu
Reports menu
Reports menu
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Mac Binary PS
PS SmartSwitch
NPA Mode
Network Buffer
TCP/IP menu
Network Card menu
IPv6 menu
AppleTalk menu
Wireless menu
Set Zone
Standard USB menu
Activate
View Name
Smtp Setup menu
Security Audit Log menu
Security menu
Set Date and Time menu
Show Supply Estimates
Settings menu
General Settings menu
Display Language
Run Initial setup
Timeouts
Paper Sizes
Print Recovery
Setup menu
Print Settings
Print Area
Download Target
Resource Save
Finishing menu
Quality menu
Utilities menu
XPS menu
PostScript menu
PCL Emul menu
PCL Emulation Settings
Symbol Set
Tray Renumber
Conserving supplies
Using recycled paper
Saving money and the environment
Saving paper and toner
Avoid paper jams
Using Eco‑Mode
Using Hibernate mode
Saving energy
Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Using Schedule Power Modes
Setting Hibernate Timeout
Returning Lexmark cartridges for reuse or recycling
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
Type of memory Description
Using the security lock feature
Securing the printer
Statement of Volatility
Erasing volatile memory
Erasing non‑volatile memory
Finding printer security information
Checking the status of parts and supplies
Cleaning the printer
Cleaning the printer
Maintaining the printer
Ordering toner cartridges
Using genuine Lexmark parts and supplies
Estimated number of remaining pages
Ordering supplies
Worldwide
Return Program cartridge
For the United States and Canada
For Latin America includes Puerto Rico and Mexico
Lexmark Return Program Regular 500Z 500ZA
Storing supplies
Ordering an imaging unit
Part name
Replacing the toner cartridge
Replacing supplies
Replacing the imaging unit
Page
Before moving the printer
Moving the printer
Shipping the printer
Moving the printer to another location
Viewing reports
Finding advanced networking and administrator information
Managing the printer
Checking the virtual display
Notification Description
Modifying confidential print settings
Copying printer settings to other printers
Restoring factory default settings
Creating a printer control panel PIN
Page
Correct loading of paper Incorrect loading of paper
Clearing jams
Avoiding jams
Load paper properly
Use recommended paper
Understanding jam messages and locations
Area Printer control panel What to do Message
Jam, front door 20y.xx
Page
Page
Jam, rear door 20y.xx
Jam, standard bin 20y.xx
Jam, pull tray 1. Push down blue flap y.xx
Jam, tray x 24y.xx
Jam, MP feeder
Understanding the printer messages
Troubleshooting
Change paper source to paper size. Load orientation
Imaging unit low 84.xy
Change paper source to custom type name. Load orientation
Change paper source to custom string. Load orientation
Insert tray
Complex page may misprint
Defective flash memory
Paper too short
Load paper source with custom string orientation
Cannot collate large document
Cannot defrag flash memory
Load paper source with custom type name orientation
Load MP feeder with custom string orientation
Load paper source with paper size orientation
Load paper source with paper type paper size orientation
Load MP feeder with custom type name orientation
Non‑Lexmark supply type, see User’s Guide 33.xy
Load MP feeder with paper size orientation
Load MP feeder with paper type paper size orientation
Memory full
Printer restart. Check last job
Network error, port x
Flash memory full
Replace cartridge, 0 estimated pages remain 88.xy
Printer and toner cartridge regions
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Replace unsupported cartridge 32.xy
Network error, standard port
Parallel port disabled
Rear USB port disabled
Flash memory unformatted
Solving printer problems
Basic printer problems
Too many trays. Remove some
Troubleshooting 126
Option problems
Printer display is blank
Cannot detect internal option
Step Problem is solved. Go to step
Tray problems
Cannot detect memory card
Troubleshooting 129
Paper jam message remains after jam is cleared
Paper feed problems
Action Yes Step Go to step Problem is solved
Paper frequently jams
Jammed pages are not reprinted
Solving print problems
Printing problems
Action Yes Step Problem is solved Go to step
Printing slows down
Troubleshooting 132
Job prints from the wrong tray or on the wrong paper
Settings General Settings Print Recovery Protect Off
Settings General Settings
Print job takes longer than expected
Tray linking does not work
Incorrect characters print
Or Submit
Settings General Settings Timeouts Print Timeout
Large jobs do not collate
Unexpected page breaks occur
Print quality problems
Characters have jagged or uneven edges
Printer is printing blank pages
Clipped pages or images
Troubleshooting 137
Shadow images appear on prints
Troubleshooting 138
Gray background on prints
Troubleshooting 139
Incorrect margins on prints
Troubleshooting 140
Paper curl
Troubleshooting 141
Print irregularities
Abcde
Print is too dark
Repeating defects appear on prints
Troubleshooting 144
Print is too light
Skewed print
Troubleshooting 146
Transparency print quality is poor
Printer is printing solid black pages
Streaked horizontal lines appear on prints
Abcde
Streaked vertical lines appear on prints
Horizontal voids appear on prints
Troubleshooting 150
Vertical voids appear on prints
Toner specks appear on prints
Toner rubs off
Uneven print density
Embedded Web Server does not open
Live chat
Contacting customer support
Tech Library
Mail
Edition notice
Product information
Industry Canada compliance statement
Trademarks
Noise emission levels
Avis de conformité aux normes de l’industrie du Canada
Modular component notice
Licensing notices
Laser advisory label
Temperature information
Static sensitivity notice
Laser notice
Power consumption
Product power consumption
Mode Description Power consumption Watts
European Community EC directives conformity
Sleep Mode
Hibernate Mode
Off mode
Industry Canada Canada
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada Canada
162
163
Limited warranty
Limited warranty service
Lexmark International, Inc., Lexington, KY
Limitation of liability
Extent of limited warranty
Additional rights
Patent acknowledgment
Index
Page
Page
Page