Troubleshooting

 

134

 

 

 

Action

Yes

No

Step 3

The problem is solved.

Go to step 4.

aDepending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type.

bResend the print job.

Did the job print from the correct tray or on the correct paper?

 

Step 4

The problem is solved. Contact customer

a

Check if the trays are not linked.

support.

b

Resend the print job.

 

Did the job print from the correct tray or on the correct paper?

Incorrect characters print

 

Action

Yes

No

 

 

 

 

 

Step 1

Deactivate Hex Trace

Go to step 2.

 

Make sure the printer is not in Hex Trace mode.

mode.

 

 

Note: If Ready Hex appears on the printer display, then turn off the

 

 

 

printer, and then turn it back on to deactivate Hex Trace mode.

 

 

 

Is the printer in Hex Trace mode?

 

 

 

 

 

 

 

Step 2

Contact customer

The problem is solved.

 

a From the printer control panel, select Standard Network or

support.

 

 

Network [x], and then set SmartSwitch to On.

 

 

 

b Resend the print job.

 

 

 

Do incorrect characters print?

 

 

 

 

 

 

Tray linking does not work

Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from the Paper Size/Type menu.

Action

Yes

No

 

 

 

a From the printer control panel, set the paper size and type in the Paper

The problem is solved.

Contact customer

menu to match the paper loaded in the trays to be linked.

 

support.

Note: The paper size and type must match for trays to be linked.

 

 

b Resend the print job.

 

 

Do the trays link correctly?

 

 

 

 

 

Page 134
Image 134
Lexmark MS410DN, 35S0150, 35S0200 manual Incorrect characters print, Tray linking does not work

35S0150, MS410, MS410D, 35S0200, MS410DN specifications

The Lexmark MS410DN is a versatile and efficient monochrome laser printer designed for small to medium-sized workgroups that demand reliable performance and high-quality output. Engineered with cutting-edge technologies, the MS410DN is a strong contender in the competitive printer market, making it an excellent choice for businesses focused on productivity and cost-effectiveness.

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