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Lexmark 35S0150, MS410 Option problems, Printer display is blank, Cannot detect internal option

Models: 35S0150 MS410 MS410D 35S0200 MS410DN

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Page 127

Troubleshooting			127

	Action	Yes	No
	Step 11	Go to step 12.	Install the correct
	Check the installed printer driver.		printer driver.
	Is the correct printer driver installed?

	Step 12	The problem is solved.	Contact customer
	Turn off the printer, then wait for about 10 seconds, and then turn the		support.
	printer back on.
	Is the printer working?

Printer display is blank

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?

	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		customer support.
	printer back on.
	Do Please wait and Ready appear on the printer display?

Option problems
Cannot detect internal option

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.

Turn off the printer, then wait for about 10 seconds, and then turn on the printer.

Does the internal option operate correctly?
Step 2		Go to step 3.	Connect the internal
Check if the internal option is properly installed in the controller board.			option to the controller
a	Turn off the printer using the power switch, and then unplug the power		board.
a
	cord from the electrical outlet.
b	Make sure the internal option is installed in the appropriate connector
	in the controller board.
c	Connect the power cord to the printer, then to a properly grounded
	electrical outlet, and then turn on the printer.

Is the internal option properly installed in the controller board?

Image 127

Lexmark 35S0150, 35S0200, MS410DN manual Option problems, Printer display is blank, Cannot detect internal option

Contents

September Users GuideContents Maintaining the printer Understanding the printer menusSaving money and the environment Securing the printerIndex 167 Troubleshooting 116Clearing jams 105 155Safety information Safety information Finding information about the printer Learning about the printerWhat are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printerPrinter configurations Front door Use Using the printer control panelPrinter status Using the Embedded Web ServerIndicator light color and its corresponding printer status Use Indicator light Determine the status of the printerUsing the Local Printer Settings Utility Available internal options Additional printer setupInstalling internal options Accessing the controller boardMemory card connector Installing a memory cardOption card connector Page Installing an optional card Page Installing optional trays Installing hardware optionsAttaching cables Installing the printer software Setting up the printer softwareWindows 7 or earlier Installing the Local Printer Settings UtilityUpdating available options in the printer driver WindowsFor Macintosh users For Windows usersFor Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingSelect Ethernet connection, and then click Continue For Macintosh usersPreparing to set up the printer on a wireless network Using the Push Button Configuration method Using the Wireless Setup Utility Windows onlyUsing the Personal Identification Number PIN method Installing the Wireless Setup Utility Using the Wireless Setup Assistant Macintosh onlyReports Menu Settings Reports Network Setup Printing a network setupSpecify the paper height and width Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaLoading trays Using the standard bin and paper stopB5 Exec LGL B5 Exec Exec Page Loading the multipurpose feeder Page Page Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Using the printer settings on the computer Windows only Configuring a custom paper type nameConfiguring a custom paper type Using the printer settings on the computerAssigning a custom paper type Paper and specialty media guide Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperUsing recycled paper and other office papers Tips on using card stock Using specialty mediaUnacceptable paper examples Tips on using labels Tips on using envelopesTips on using transparencies Tips on using letterheadStoring paper Supported paper sizes Supported paper sizes, types, and weightsSupported paper types and weights Paper and specialty media guide Printing a document Adjusting toner darknessPrinting Printing a documentPrinting information pages Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerFor Macintosh users Paper menu Default Source menuUnderstanding the printer m enus Menus listTray x Size Paper Size/Type menuTray x Type MP Feeder Type MP Feeder SizeManual Envelope Type Manual Paper SizeManual Paper Type Manual Envelope SizeSubstitute Size menu Configure MP menuPaper Texture menu Rough Envelope Texture Labels TextureBond Texture Envelope TexturePaper Weight menu Paper Loading menu Custom x Loading Custom Types menuLight Loading Heavy LoadingReports menu Universal Setup menuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menu Mac Binary PS PS SmartSwitchNPA Mode Network BufferTCP/IP menu Network Card menuIPv6 menu AppleTalk menu Wireless menuSet Zone Standard USB menuActivate View NameSmtp Setup menu Security Audit Log menu Security menuSet Date and Time menu Show Supply Estimates Settings menuGeneral Settings menu Display LanguageTimeouts Run Initial setupPaper Sizes Print Recovery Setup menu Print SettingsDownload Target Print AreaResource Save Finishing menu Quality menu Utilities menu PostScript menu XPS menuPCL Emul menu PCL Emulation Settings Symbol SetTray Renumber Conserving supplies Using recycled paperSaving money and the environment Saving paper and tonerAvoid paper jams Using Eco‑ModeUsing Hibernate mode Saving energySettings General Settings Timeouts Sleep Mode Adjusting Sleep modeUsing Schedule Power Modes Setting Hibernate TimeoutReturning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Recycling Lexmark packagingType of memory Description Using the security lock featureSecuring the printer Statement of VolatilityErasing non‑volatile memory Erasing volatile memoryFinding printer security information Checking the status of parts and supplies Cleaning the printerCleaning the printer Maintaining the printerOrdering toner cartridges Using genuine Lexmark parts and suppliesEstimated number of remaining pages Ordering suppliesWorldwide Return Program cartridgeFor the United States and Canada For Latin America includes Puerto Rico and MexicoLexmark Return Program Regular 500Z 500ZA Storing suppliesOrdering an imaging unit Part nameReplacing the toner cartridge Replacing suppliesReplacing the imaging unit Page Before moving the printer Moving the printerShipping the printer Moving the printer to another locationViewing reports Finding advanced networking and administrator informationManaging the printer Checking the virtual displayNotification Description Modifying confidential print settingsRestoring factory default settings Copying printer settings to other printersCreating a printer control panel PIN Page Correct loading of paper Incorrect loading of paper Clearing jamsAvoiding jams Load paper properlyUse recommended paper Understanding jam messages and locationsArea Printer control panel What to do Message Jam, front door 20y.xx Page Page Jam, rear door 20y.xx Jam, standard bin 20y.xx Jam, pull tray 1. Push down blue flap y.xx Jam, tray x 24y.xx Jam, MP feeder Understanding the printer messages TroubleshootingChange paper source to paper size. Load orientation Imaging unit low 84.xyChange paper source to custom type name. Load orientation Change paper source to custom string. Load orientationInsert tray Complex page may misprintDefective flash memory Paper too shortLoad paper source with custom string orientation Cannot collate large documentCannot defrag flash memory Load paper source with custom type name orientationLoad MP feeder with custom string orientation Load paper source with paper size orientationLoad paper source with paper type paper size orientation Load MP feeder with custom type name orientationNon‑Lexmark supply type, see User’s Guide 33.xy Load MP feeder with paper size orientationLoad MP feeder with paper type paper size orientation Memory fullPrinter restart. Check last job Network error, port xFlash memory full Replace cartridge, 0 estimated pages remain 88.xyPrinter and toner cartridge regions Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xyReplace unsupported cartridge 32.xy Network error, standard portParallel port disabled Rear USB port disabledFlash memory unformatted Solving printer problemsBasic printer problems Too many trays. Remove someTroubleshooting 126 Printer display is blank Option problemsCannot detect internal option Step Problem is solved. Go to step Tray problemsCannot detect memory card Troubleshooting 129Paper jam message remains after jam is cleared Paper feed problemsAction Yes Step Go to step Problem is solved Paper frequently jamsJammed pages are not reprinted Solving print problemsPrinting problems Action Yes Step Problem is solved Go to stepPrinting slows down Troubleshooting 132Job prints from the wrong tray or on the wrong paper Settings General Settings Print Recovery Protect OffSettings General Settings Print job takes longer than expectedTray linking does not work Incorrect characters printOr Submit Settings General Settings Timeouts Print TimeoutLarge jobs do not collate Unexpected page breaks occurCharacters have jagged or uneven edges Print quality problemsPrinter is printing blank pages Clipped pages or images Troubleshooting 137Shadow images appear on prints Troubleshooting 138Gray background on prints Troubleshooting 139Incorrect margins on prints Troubleshooting 140Paper curl Troubleshooting 141Print irregularities AbcdePrint is too dark Repeating defects appear on printsTroubleshooting 144 Print is too light Skewed print Troubleshooting 146Transparency print quality is poor Printer is printing solid black pagesStreaked horizontal lines appear on prints AbcdeStreaked vertical lines appear on prints Horizontal voids appear on prints Troubleshooting 150Vertical voids appear on prints Toner rubs off Toner specks appear on printsUneven print density Embedded Web Server does not open Live chat Contacting customer supportTech Library MailEdition notice Product informationIndustry Canada compliance statement TrademarksNoise emission levels Avis de conformité aux normes de l’industrie du CanadaModular component notice Licensing noticesLaser advisory label Temperature informationStatic sensitivity notice Laser noticeProduct power consumption Power consumptionMode Description Power consumption Watts European Community EC directives conformity Sleep ModeHibernate Mode Off modeIndustry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada162 163 Limited warranty service Limited warrantyLexmark International, Inc., Lexington, KY Limitation of liability Extent of limited warrantyAdditional rights Patent acknowledgmentIndex Page Page Page