HP M1300 manual Media-handling problems, Print-media guidelines

Page 162

Problem

Cause

Solution

 

 

 

Toner appears around the printed characters.

The media might be loaded incorrectly.

Turn over the stack of paper in the tray.

 

 

If large amounts of toner have scattered

Use a different paper, such as high-quality

around the characters, the paper might have

paper that is intended for laser printers. See

high resistivity.

Paper and print media on page 35.

An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).

Software settings might affect image

In your software program, change the tone

printing.

(darkness) of the field in which the repeated

 

image appears.

 

In your software program, rotate the whole

 

page 180° to print the lighter image first.

 

 

The order of images printed might affect

Change the order in which the images are

printing.

printed. For example, have the lighter image

 

at the top of the page, and the darker image

 

farther down the page.

 

 

A power surge might have affected the

If the defect occurs later in a print job, turn

product.

the product off for 10 minutes, and then turn

 

on the product to restart the print job.

Media-handling problems

Use the information in this section when the product experiences media-handling problems.

Print-media guidelines

●For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.

●For best-quality printing, use a smooth type of paper. Generally, smoother media produces better results.

●If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper.

●Do not use media that is designed for inkjet printers only. Use media that is designed for laser printers.

●Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography.

●Do not use raised or embossed letterhead.

●The product uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1 second).

CAUTION: Failure to follow these guidelines could cause jams or damage to the product.

152 Chapter 12 Problem solve

ENWW

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Contents HP LaserJet M1319 MFP Series Page HP LaserJet M1319 MFP Series Copyright and License Trademark CreditsTable of contents Connectivity Paper and print mediaPrint tasks Copy Scan10 Fax Problem solve Manage and maintain the productAppendix C Specifications Appendix a Accessories and ordering informationAppendix B Service and support Appendix D Regulatory information189 193Product basics Product comparison HP LaserJet M1319 MFPProduct features Product walkaround Front viewBack view Interface ports Serial number and model number locationSupported operating systems Easy installation for WindowsAdvanced installation Supported product softwareSupported printer drivers Macintosh softwareEnww Control panel Control-panel walkaround Control-panel main menus Control-panel menusUse the control-panel menus Menu item Description3Copy setup menu Menu item Sub-menu item DescriptionAfter every fax job. Select Off to turn off the automatic Print featureAuto Log Print Been sent from or received by this product PhoneBook reportOff Faxes from the product Detect dial tone Off Sending a faxRings to answer Fax Recv. setup Answer mode AutomaticManual Answer Ring Type All RingsBlock faxes Add entry All faxes Error correctionPaper setup Def. paper size Letter Clear allPaper path Process completes. Discard the page that printsEnww Software for Windows Priority for print settings Supported operating systems for WindowsPrinter driver Open the printer driver and change the print settings Operating System To change the settings for allTo change the device Software installation types for Windows Remove software for WindowsStatus Alerts software Supported utilities for WindowsHP Toolbox software Other Windows components and utilitiesEnww Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Supported operating systems for MacintoshSoftware installation types for Macintosh Install Macintosh software for direct connections USBClick the Installable Options menu Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper sizeUse watermarks Print multiple pages on one sheet of paper in MacintoshPrint on both sides of the page duplex printing Enww Use page-by-page scanning Scan from the product and HP Director MacintoshScanning tasks Scan to fileFax a document from a Macintosh computer Connectivity Connect the product directly to a computer with USB Paper and print media Understand paper and print media use Size Dimensions Priority input tray Tray Supported paper and print media sizesSpecial paper or print media guidelines Media typeTray Load paper and print mediaPriority input tray Media type Do notEnww Configure trays Configure trays for copy jobsEnww Print tasks Change the print driver to match the media type and size Supported paper types and tray capacityGet help for any print option WindowsCancel a print job Change the default settings Change print-quality settings Create bookletsChange print density Print on special media Use different paper and print covers Print a blank firstSelect a paper source Resize documentsSelect a paper size Select a paper typeSet the print orientation Use watermarksSave toner Print on both sides of the paper duplex printing On the Finishing tab, select Print on Both Sides ManuallyEnww Print multiple pages on one sheet of paper in Windows Economy settings EconoModeArchive print Copy Load originals One-touch copy Cancel a copy jobUse copy Multiple copiesReduction/enlargement settings Copy settingsAdjust the default copy size Copy qualityAdjust the default copy quality Adjust the lighter/darker contrast settingAdjust the copy quality for the current job Adjust the lighter/darker setting for the current jobCopy onto media of different types and sizes Define custom copy settingsChange copy job print density Print or copy edge-to-edgeRestore the copy-settings defaults Change the default media-size settingChange the default media-type setting Duplex two-sided copy jobs Copy a two-sided original to a one-sided documentCopying a two-sided original to a two-sided document Duplex two-sided copy jobs Enww Scan Load originals for scanning Use scan Scan by using HP LaserJet Scan WindowsScan by using other software Scan methodsCanceling a scan job ReadirisScan settings Scanner resolution and colorScan file format Setting Recommended use Resolution and color guidelinesClean the scanner glass strip and platen Scan qualityEnww Enww 10 Fax Fax features Connect to a telephone line SetupInstall and connect the hardware Connect additional devicesEnww Configure fax settings Setup for stand-alone faxSet up fax with a telephone answering machine Use the control panel to set the fax time, date, and header Use of common localized letters in fax headersManage the phone book Use phone-book data from other programsProgram Description Manage speed dials Special dialing symbols and optionsDelete phone book Create and edit speed dialsDelete speed dials Delete group-dial entries Manage group-dial entriesCreate and edit group-dial entries Delete an individual from a group-dial entrySet fax polling Set the alert volume Change fax settingsSet the sound-volume settings Set the fax-sounds phone-line volumeSet a dial prefix Send fax settingsSet the handset volume Set the dial-tone detectionSet light/dark and resolution Set autoredialSet resolution settings Set the default resolution settingSet the resolution for the current fax job Type of telephone line Recommended rings-to-answer setting Receive fax settingsUse the rings-to-answer setting Set tone-dialing or pulse-dialingSet the answer mode Set fax forwardingSet the number of rings-to-answer Set up distinctive ring Use the private receive featureTurn on the private receive feature Set up the computer to receive faxes Turn off the private receive featureTurn off the receive-to-PC setting from the control panel Set the silence-detect mode Set the default fax reprint settingsUse autoreduction for incoming faxes Create stamp-received faxes Block or unblock fax numbersMake an extension telephone available to receive faxes Cancel a fax Use faxFax software Cancel a pending fax job Delete faxes from memoryUse fax on a DSL, PBX, ISDN, or VoIP system Send a fax VoIPFax from the automatic document feeder ADF Enww Send a fax to a group manually ad hoc faxing Manual dial faxingDial manually from the handset Redial manuallySend a fax by using a speed dial Send a fax by using a group-dial entryUse speed dials and group-dial entries Enww Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X Windows Send a delayed fax Send a fax by dialing from a downstream phoneReceive a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Reprint a faxReceive a fax when the handset rings Receive faxes when fax tones are audible on the phone lineView a fax that was sent to your computer Alert and warning message tables Solve fax problemsFax error messages Control panel message Description Recommended actionFax memory full Canceling recv Fax memory full Canceling sendFax recv. error Invalid entry Fax Send errorGroup dial not allowed in group No Dial ToneNo fax answer Redial pending No fax answer. Canceled sendNo document sent No fax detectedPrint all fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print individual fax reportsSet the fax error report Set the fax activity log to print automaticallyChange error correction and fax speed Set the fax-error-correction modeSet the fax confirmation report Problems sending faxes Problem Cause SolutionChange the fax speed Problems receiving faxes Sequence, wait for three seconds, Messages on Performance problems Manage and maintain the product Description How to print Information pagesUse the HP Toolbox software View HP ToolboxStatus Fax Fax tasksFax phone book Enww Fax send log Fax receive logShop for Supplies Other LinksCheck supplies status by using the control panel Manage suppliesCheck and order supplies HP fraud hotline Store suppliesHP policy on non-HP supplies Recycle suppliesReplace supplies Redistribute tonerPrint cartridge Clean the product Clean the paper pathFirmware updates Clean the exteriorEnww Problem solve Problem-solving checklist Step Verification step Possible problems Solutions NumberRestore the factory-set defaults Does the product print from the computer?Does the product scan to the computer? Control-panel messages Alert and warning messagesFuser Error Critical error messagesCritical error message-tables Turn off then onScanner Error 54.1C ErrorEngine comm. Error Control-panel display problems Clear jamsCauses of jams Where to look for jams Clear jams from the ADFClear jams from the input-tray areas Close the print-cartridge door Open tray Problem solve Clear jams from the output bin Clear jams from the print-cartridge area Avoid repeated jams Print quality problems Solve image-quality problemsPrint problems General print-quality issuesAaBbCc Toner fusing. See Archive print on Less paper curl setting in the Service Print media onMedia-handling problems Print-media guidelinesSolve print-media problems Performance problems Click Set as Default Printer Copy problemsPrevent copy problems Open the Printers or Printers and FaxesImage problems Scanner glass strip and platen onSee Load paper and print media Side to be scanned facing down Scan problems Solve scanned-image problemsProblem Cause Scanning on Print-quality checklist Fax problemsScan-quality problems Optimize and improve image qualityManage and configure printer drivers Temporarily change print-quality settingsChange print-quality settings for all future jobs Solve connectivity problems Solve direct-connection problemsSolve software problems Solve common Windows problemsSolve common Macintosh problems Software troubleshooting Hardware troubleshootingEnww Accessories and ordering information Cable and interface accessories SuppliesProduct name Description Part number Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement Customer supportRepack the device Enww Specifications Power consumption Physical specificationsElectrical specifications Volt modelsAcoustic emissions Environmental specificationsSound Power Level Declared per ISO 9296 Recommended Operating StorageEnww Regulatory information FCC compliance Environmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto RicoChemical substances Material Safety Data Sheet Msds For more information Telephone Consumer Protection Act United States IC CS-03 requirementsEnww Declaration of conformity Declaration of ConformityCanadian DOC regulations Safety statementsLaser safety EMI statement KoreaLaser statement for Finland Luokan 1 laserlaiteSubstances table China Glossary Enww Enww Enww Index ADFEnww Jams PPCMsds Enww WIA Checklist Enww Page CB536-90987* *CB536-90987
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