Contacting technical support
If you cannot solve a problem using the troubleshooting tips in this chapter, contact technical support.
Click Start, click Help and Support, and then click Contact Support to start a chat session with a support specialist.
For the fastest possible resolution of your problem, have the following information available when you call or
●The computer and docking station model types
●Serial numbers for the computer and docking station
●Dates the computers and docking station were purchased
●Conditions under which the problem occurred
●Error messages that have been displayed
●Hardware configuration of the computer
●Hardware and software you are using
●The manufacturer and model of the printer or other accessories connected to the computer and docking station
●Configuration settings, including contents of the system files
●Operating system version number and registration number
To display the operating system version number and registration number, click Start, click Help and Support, and then click System Information. (On some models, the registration number may be identified in the Operating System table as the Product ID).
ENWW | Contacting technical support 37 |
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