HP dv4-1225dx manual Troubleshooting, Optical disc tray does not open for removal of a CD or

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7 Troubleshooting

The following sections describe several common issues and resolutions.

The optical disc tray does not open for removal of a CD or

DVD

1.Insert the end of a paper clip (1) into the release access in the front bezel of the drive.

2.Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it stops.

3.Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

4.Close the disc tray and place the disc in a protective case.

The optical disc tray does not open for removal of a CD or DVD 23

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Contents Multimedia Product notice Table of contents Webcam Troubleshooting Identifying your multimedia components Multimedia featuresMultimedia features Adjusting the volume Using the MediaSmart buttonClick the Notification Area tab Using the media activity functionsPrevious/rewind button Using the media activity buttonsNext/fast forward button Using the media activity hotkeysUsing HP MediaSmart software Using other preinstalled multimedia softwareMultimedia software Installing multimedia software from a disc Select Start Control Panel Click Hardware and Sound Connecting external audio devicesAudio Checking your audio functionsSelect Start All Programs Accessories Sound Recorder Video Connecting an external monitor or projectorConnecting an Hdmi device Configuring the audio using HdmiSelect Start Computer System properties Select Start Control Panel Hardware and Sound Sound icon Watching TV select models onlyPage Select Start Computer Identifying the installed optical driveUsing optical discs Optical driveSelecting the right disc CD-R discsCD-RW discs LightScribe DVD+R discs Playing musicDVD±R discs DVD±RW discsWatching a movie Changing DVD region settings Creating or burning a CD or DVD Removing an optical disc CD or DVD Webcam Optical disc tray does not open for removal of a CD or TroubleshootingDisc does not play Computer does not detect the optical driveDisc does not play automatically DVD movie stops, skips, or plays erraticallyDVD movie is not visible on an external display Page Obtaining the latest Windows device drivers Select Start All Programs HP HP UpdateClick Security & Updates Obtaining the latest HP device driversPage DVD Index