HP B5Z50UAR#ABA manual Troubleshooting power problems

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WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

Connect the computer to external AC power under any of the following conditions: WARNING! Do not charge the computer battery while you are onboard aircraft.

When charging or calibrating a battery

When installing or modifying system software

When writing information to a disc (select models only)

When running Disk Defragmenter on computers with internal hard drives

When performing a backup or recovery

When you connect the computer to external AC power:

The battery begins to charge.

The display brightness increases.

The power meter icon on the Windows desktop changes appearance. When you disconnect external AC power, the following events occur:

The computer switches to battery power.

The display brightness automatically decreases to save battery life.

The power meter icon on the Windows desktop changes appearance.

Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:

The computer does not turn on.

The display does not turn on.

The power lights are off.

To test the AC adapter:

1.Shut down the computer.

2.Remove the battery from the computer.

3.Connect the AC adapter to the computer, and then plug it into an AC outlet.

4.Turn on the computer.

If the power lights turn on, the AC adapter is working properly.

If the power lights remain off, check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure.

If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced.

Contact customer support for information on obtaining a replacement AC power adapter.

Running on external AC power 37

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Table of contents Enjoying entertainment features Managing and sharing information Input power Operating environment Index Page Fun things to do Starting rightBest practices More HP resources Resource ContentsLocating hardware Getting to know your computerFinding your hardware and software information Right sideLeft side Using a USB device onRegulatory, Safety and Environmental Notices Select CyberLink YouCam DisplayTouchPad TopLights Buttons and speakers Fn key KeysBottom Component LabelsUsing the wireless button Connecting to a networkConnecting to a wireless network Using the wireless controlsUsing an Internet service provider Using a WlanProtecting your Wlan Setting up a WlanConfiguring a wireless router Connecting to a Wlan Connecting to a wired networkUsing Bluetooth wireless devices select models only Connecting to a local area network LAN Enjoying entertainment features Enjoying entertainment featuresConnecting speakers Using the webcamUsing audio Checking the sound Using videoConnecting headphones Connecting a microphoneConnecting an Hdmi device Connecting a VGA monitor or projectorConfiguring Hdmi audio settings Managing your audio and video files Using Intel Wireless Display select models onlyTurning the TouchPad off or on Using the TouchPadUsing TouchPad gestures Select Synaptics TouchPad TappingPinching/Zooming ScrollingRight-edge swipe Edge swipesLeft-edge swipe Top-edge swipeIcon Key Description Using the keyboard and mouseUsing the action keys Shortcut Key Description Using Microsoft Windows 8 shortcut keysUsing the hot keys Function Hot key Description Using the integrated numeric keypadInitiating and exiting Sleep Managing powerInitiating Sleep and Hibernation Enabling and exiting user-initiated hibernation Using the power meter and power settingsSetting password protection on wakeup Removing a user-replaceable battery Selecting a power planRunning on battery power Identifying low battery levels Finding battery informationConserving battery power Disposing of a user-replaceable battery Running on external AC powerResolving a low battery level Storing a user-replaceable batteryTroubleshooting power problems Shutting down turning off the computer HP CoolSenseType Description Using a USB deviceConnecting a USB device Managing and sharing informationRemoving a USB device Connecting a powered USB deviceInserting and removing a digital storage card Using optical drives Removing an optical disc Inserting an optical discSelect Open Network and Sharing Center Sharing data and drives and accessing softwarePage Replacing a hard drive Maintaining your computerImproving performance Handling drivesPage Page Using Disk Cleanup Using HP 3D DriveGuardUsing Disk Defragmenter Adding or replacing memory modules Page Updating programs and drivers Traveling with or shipping your computer Cleaning your computerCleaning the display, sides, and cover Cleaning the TouchPad and keyboardPage Securing your computer and information Using passwordsComputer risk Security feature Password Function Using Internet security softwareSetting Windows passwords Setting Setup Utility Bios passwordsInstalling Windows updates Installing software updatesUsing antivirus software Using firewall softwareBacking up your software applications and information Securing your wireless networkUsing an optional security cable lock Installing HP and third-party software updatesPage Determining the Bios version Using Setup Utility Bios and System DiagnosticsStarting Setup Utility Bios Updating the BiosDownloading a Bios update Using System Diagnostics Creating recovery media and backups Backing up, restoring, and recoveringCreating HP Recovery media Restore and recovery Remove everything and reinstall Windows Using Windows Refresh for quick and easy recoveryWhat you need to know Recovering using HP Recovery ManagerChanging the computer boot order Removing the HP Recovery partitionUsing HP Recovery media to recover Operating environment SpecificationsInput power Electrostatic Discharge Index BiosJack