HP 41010us, C2M81UARABA, 683020001, 41030us, 6-1010us Current network security codes are unavailable

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If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times, Windows can automatically repair a corrupted WLAN connection.

●If there is a network status icon in the notification area, at the far right of the taskbar, right-click the icon, and then click Troubleshoot problems.

Windows resets your network device and attempts to reconnect to one of the preferred networks.

●If there is no network status icon in the notification area, follow these steps:

1.Start > Control Panel > Network and Internet > Network and Sharing Center.

2.Click Troubleshoot problems and select the network you wish to repair.

Current network security codes are unavailable

If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the network is protected by security. You must have the current codes to make a connection on a secure network. The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the network.

●For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the router and the WLAN device.

●For a private network, such as a network in an office or at a public Internet chat room, contact the network administrator to obtain the codes, and then enter the codes when prompted to do so.

Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. You must change the corresponding code in your computer accordingly.

If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow the steps below to connect to the network:

1.Select Start > Control Panel > Network and Internet > Network and Sharing Center.

2.In the left panel, click Manage wireless networks.

A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed.

3.Select the network in the list, right-click the network, and then click Properties.

NOTE: If the network you want is not listed, check with the network administrator to be sure that the router or access point is operating.

4.Click the Security tab and enter the correct wireless encryption data into the Network security key box.

5.Click OK to save these settings.

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Contents User Guide Software terms Product noticeSafety warning notice Iv Safety warning notice Table of contents Enjoying entertainment features Managing and sharing information Input power Operating environment Electrostatic Discharge Index Page Best practices Starting rightFun things to do More HP resources Resource ContentsFinding your hardware and software information Getting to know your computerComponent Description Right sideLeft side See Using HP 3D DriveGuard select models onlyCommunication and Chat CyberLink YouCam DisplayTouchPad TopSleep or Hibernation on LightsHibernation on Button, speakers, and subwooferFn key KeysBottom Component LabelsConnecting to a network Using the wireless controls Connecting to a wireless networkUsing the wireless button Using HP Connection Manager select models onlyUsing a Wlan Using operating system controlsUsing an Internet service provider Setting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Using Bluetooth wireless devicesConnecting to a local area network LAN Connecting to a wired networkMultimedia Features Enjoying entertainment featuresInformation, see the Regulatory, Safety Using audio Using the webcamChecking the sound Using videoEnabling and Disabling Beats Audio IconDefinitionConfiguring audio settings with Hdmi TV Connecting an Hdmi TV or monitorManaging your audio and video files Using Intel Wireless Display select models onlyUsing the keyboard and pointing devices Using ALT GR key combinations Using the keyboardUsing the action keys Icon Key DescriptionFunction Hot key Description Using the hot keysSelect Start Control Panel Hardware and Sound Beats Audio Control PanelUsing TouchPad gestures Using the TouchPadTurning the TouchPad off or on Selecting NavigatingUsing TouchPad gestures Pinching/Zooming ScrollingFlicking RotatingManaging power Initiating and exiting Sleep Using Sleep or HibernationInitiating and exiting Hibernation Setting password protection on wakeupUsing the power meter Selecting a power plan Finding battery information Running on battery powerConserving battery power Identifying low battery levelsRunning on external power HP CoolSense select models only Shutting down the computer Refreshing your software content select models onlyConnecting a USB device Using a USB deviceManaging and sharing information Type DescriptionRemoving a USB device Connecting a powered USB deviceInserting and removing a digital storage card Using HP 3D DriveGuard select models only Maintaining your computerImproving performance Using Disk Cleanup Using Disk DefragmenterUpdating programs and drivers Cleaning your computer Cleaning the display, sides, and coverCleaning the TouchPad and keyboard Traveling with or shipping your computer Computer risk Security feature Securing your computer and informationLocating your security software Using passwords Setting Windows passwordsPassword Function Setting Setup Utility Bios passwords Using Internet security softwareUsing antivirus software Installing software updatesUsing firewall software Installing Windows security updatesSecuring your wireless network Using an optional security cable lockBacking up your software applications and information Starting Setup Utility Bios Using Setup Utility Bios and System DiagnosticsUpdating the Bios Determining the Bios versionSelect Start Help and Support Maintain Downloading a Bios updateUsing System Diagnostics Creating backups Backing up, restoring, and recoveringCreating recovery media to recover the original system What you need to knowCreating a system restore point Creating system restore pointsBacking up system and personal information Tips for a successful backupCreating a backup using Windows Backup and Restore Restoring to a previous system restore point Restore and recoveryRecovering the original system using HP Recovery Manager Restoring specific files using Windows Backup and RestoreRecovering using the recovery media Recovering using HP Recovery partition select models onlyChanging the computer boot order Specifications Input powerInput power Rating Operating environment Troubleshooting and support Wireless connection problems TroubleshootingCannot connect to a Wlan Cannot connect to a preferred networkCurrent network security codes are unavailable Cannot connect to the wireless router Wlan connection is very weakNetwork status icon is not displayed Audio problems Power management problemsResolving a low battery level Contacting support Electrostatic Discharge Index BiosWlan

41010us, 6-1010us, C2M81UARABA, 41030us, B5Q41UA#ABA specifications

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