HP B5Q41UA#ABA, C2M81UARABA Wlan connection is very weak, Cannot connect to the wireless router

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WLAN connection is very weak

If the connection is very weak, or if your computer cannot make a connection to a WLAN, minimize interference from other devices, as follows:

Move your computer closer to the wireless router or access point.

Temporarily disconnect wireless devices such as a microwave, cordless phone, or cellular phone to be sure that other wireless devices are not interfering.

If the connection does not improve, try forcing the device to reestablish all connection values:

1.Select Start > Control Panel > Network and Internet > Network and Sharing Center.

2.In the left panel, click Manage wireless networks.

A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed.

3.Click a network, and then click Remove.

Cannot connect to the wireless router

If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing power from the router for 10 to 15 seconds.

If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, see the router manufacturer's instructions.

Network status icon is not displayed

If the network status icon is not displayed in the notification area after you configure the WLAN, the software driver is either missing or corrupted. A Windows “Device not Found” error message may also be displayed. The driver must be reinstalled.

Get the latest version of the WLAN device software and drivers for your computer from the HP website at http://www.hp.com. If the WLAN device you are using was purchased separately, consult the manufacturer's website for the latest software.

To get the latest version of the WLAN device software for your computer, follow these steps:

1.Open your Internet browser and go to http://www.hp.com/support.

2.Select your country or region.

3.Click the option for software and driver downloads, and then type your computer model number in the search box.

4.Press enter, and then follow the on-screen instructions.

NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's website for the latest software.

72 Chapter 13 Troubleshooting and support

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Contents User Guide Product notice Software termsSafety warning notice Iv Safety warning notice Table of contents Enjoying entertainment features Managing and sharing information Input power Operating environment Electrostatic Discharge Index Page Starting right Best practicesFun things to do Resource Contents More HP resourcesGetting to know your computer Finding your hardware and software informationRight side Component DescriptionSee Using HP 3D DriveGuard select models only Left sideDisplay Communication and Chat CyberLink YouCamTop TouchPadLights Sleep or Hibernation onButton, speakers, and subwoofer Hibernation onKeys Fn keyBottom Labels ComponentConnecting to a network Using the wireless button Connecting to a wireless networkUsing the wireless controls Using HP Connection Manager select models onlyUsing operating system controls Using a WlanUsing an Internet service provider Configuring a wireless router Setting up a WlanProtecting your Wlan Using Bluetooth wireless devices Connecting to a WlanConnecting to a wired network Connecting to a local area network LANEnjoying entertainment features Multimedia FeaturesInformation, see the Regulatory, Safety Using the webcam Using audioEnabling and Disabling Beats Audio Using videoChecking the sound IconDefinitionConnecting an Hdmi TV or monitor Configuring audio settings with Hdmi TVUsing Intel Wireless Display select models only Managing your audio and video filesUsing the keyboard and pointing devices Using the action keys Using the keyboardUsing ALT GR key combinations Icon Key DescriptionSelect Start Control Panel Hardware and Sound Beats Using the hot keysFunction Hot key Description Audio Control PanelUsing the TouchPad Using TouchPad gesturesTurning the TouchPad off or on Navigating SelectingUsing TouchPad gestures Scrolling Pinching/ZoomingRotating FlickingManaging power Using Sleep or Hibernation Initiating and exiting SleepSetting password protection on wakeup Initiating and exiting HibernationUsing the power meter Selecting a power plan Conserving battery power Running on battery powerFinding battery information Identifying low battery levelsRunning on external power HP CoolSense select models only Refreshing your software content select models only Shutting down the computerManaging and sharing information Using a USB deviceConnecting a USB device Type DescriptionConnecting a powered USB device Removing a USB deviceInserting and removing a digital storage card Maintaining your computer Using HP 3D DriveGuard select models onlyImproving performance Using Disk Defragmenter Using Disk CleanupUpdating programs and drivers Cleaning the display, sides, and cover Cleaning your computerCleaning the TouchPad and keyboard Traveling with or shipping your computer Securing your computer and information Computer risk Security featureLocating your security software Setting Windows passwords Using passwordsPassword Function Using Internet security software Setting Setup Utility Bios passwordsUsing firewall software Installing software updatesUsing antivirus software Installing Windows security updatesUsing an optional security cable lock Securing your wireless networkBacking up your software applications and information Updating the Bios Using Setup Utility Bios and System DiagnosticsStarting Setup Utility Bios Determining the Bios versionDownloading a Bios update Select Start Help and Support MaintainUsing System Diagnostics Creating recovery media to recover the original system Backing up, restoring, and recoveringCreating backups What you need to knowCreating system restore points Creating a system restore pointTips for a successful backup Backing up system and personal informationCreating a backup using Windows Backup and Restore Recovering the original system using HP Recovery Manager Restore and recoveryRestoring to a previous system restore point Restoring specific files using Windows Backup and RestoreRecovering using HP Recovery partition select models only Recovering using the recovery mediaChanging the computer boot order Input power SpecificationsInput power Rating Operating environment Troubleshooting and support Cannot connect to a Wlan TroubleshootingWireless connection problems Cannot connect to a preferred networkCurrent network security codes are unavailable Wlan connection is very weak Cannot connect to the wireless routerNetwork status icon is not displayed Power management problems Audio problemsResolving a low battery level Contacting support Electrostatic Discharge Bios IndexWlan

41010us, 6-1010us, C2M81UARABA, 41030us, B5Q41UA#ABA specifications

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