Don’t Forget to Register, Where to Get Help

Support Information

Don’t Forget to Register!

You can register your computer through the Help and Support Center. Click the Windows Start Button®, and then click Help and Support.

Registration is quick and easy, and it offers:

•E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own.

•The HP Newsgram, our monthly online magazine packed full of product news, support tips, project ideas, and much more. Visit us at: http://subscription.support.hp.com

Where to Get Help

Follow these steps when you need help

1Check the setup poster and product documentation for help with setting up and using your computer.

2Use the Help and Support Center for help with hardware and software questions. Click the Windows Start Button, and then click Help and Support.

The Help and Support Center provides useful troubleshooting information and includes the following:

•Link to register your computer.

•System information, including your computer product number, model number, and serial number.

•E-mail support.

•HP Real Time Chat with qualified support specialists.

•Support phone numbers.

•Link to the User Guides for your computer.

3If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click the Windows Start Button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools.

4HP Technical Support Web site. Go to: http://www.hp.com/support

for product information, driver updates, troubleshooting, and much more.

5If you have not solved the problem, call HP Total Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S.only), and French (Canada only) at:

HP: 1-800-474-6836(800-HP-invent)

Compaq: 1-800-652-6672(800-OK-Compaq)

When you call, please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.

Where Are My User

Guides?

The User Guides are on your computer. Click the Windows Start Button, All Programs, and then User Guides. Documentation is also available at http://www.hp.com/support

where you can search for the support page for your model.

Software and Connectivity Support

America Online

U.S.: 1-888-346-3704

Canada: 1-888-265-4357

http://www.aol.com

AT&T/SBC

1-800-400-1447 http://www.att.net

Comcast

1-800-266-2278 (1-800-COMCAST) http://www.comcast.com

Corel

http://www.corel.com

EarthLink

Dial-up customer service and technical support 1-800-890-6356

Broadband customer service and technical support 1-888-829-8466

http://www.earthlink.net

MSN

1-800-386-5550 http://support.msn.com

NetZero

1-800-638-9376 (1-800-NETZERO) http://netzero.net

Symantec — Norton Internet Security

http://www.symantec.com/techsupp