Software Technical Support, Contacting HP

Software Technical Support

Software Technical Support for your HP Software, HP pre- installed third-party software and third-party software purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for one year from date of purchase. See ”Contacting HP” for online resources and telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA).

Software Technical Support includes assistance with:

•Answering your installation questions (how to, first steps, and prerequisites).

•Setting up and configuring the software (how-to and first steps). Excludes system optimization, customization, and network configuration.

•Interpreting system error messages.

•Isolating system problems to software usage problems.

•Obtaining support pack information or updates.

Software technical support does NOT include assistance with:

•Generating or diagnosing user generated programs or source codes.

•Installation of non-HP products.

Freeware Operating Systems and Applications

HP does not provide software technical support for software provided under public license by third parties, including Linux operating systems or applications (”Freeware”). Software technical support for Freeware provided with HP Hardware Products is provided by the Freeware vendor. Please refer to the Freeware operating system or other Freeware application support statement included with your HP Hardware Product.

Contacting HP

If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following:

•Locate your nearest HP Support location via the World Wide Web at: http://www.hp.com/support

•Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following information available before you call HP:

•Product serial number, model name, and model number

•Applicable error messages

•Add-on options

•Operating system

•Third-party hardware or software

•Detailed questions

HP Support Offering

You can upgrade your standard factory warranty for an additional two years by purchasing an HP warranty extension. For more information, please visit our Web site at:

http://www.hp.com/ie/warranty-extension (in Ireland)

http://www.hp.com/uk/warranty-extension

The information contained herein is subject to change without notice.