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Software troubleshooting
Symptom | Possible solution |
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To repair software | ● | Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way. |
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problems, try these | ● | Update the drivers (see Updating device drivers, following). |
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methods: |
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| ● | Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System |
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| Restore, later in this table). — Restores your computer to a configuration that was in use before the software |
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| was installed. |
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| ● | Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, |
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| later in this table). — Restores the software (if it came with the product) or hardware driver to factory defaults. |
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| ● | System recovery (see System recovery on page 8) — Erase and reformat the hard disk drive, and then |
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| reinstall the operating system, programs, and drivers. This erases all data files you have created. |
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Updating device | Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one |
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drivers | does not solve your problem: |
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| 1. | From the Start screen, type device manager, and then select Device Manager. |
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| 2. | Select the arrow to expand the type of device you want to update or roll back. (For example, |
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| drives.) |
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| 3. |
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| 4. | Select the Driver tab. |
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| 5. | To update a driver, select Update Driver, and then follow the |
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| Or, to revert to an earlier version of a driver, select Roll Back Driver, and then follow the |
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| instructions. |
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Microsoft System | If you have a problem that might be due to software that was installed on your computer, use System Restore to |
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Restore | return the computer to a previous restore point. You can also set restore points manually. |
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| NOTE: Always use this System Restore procedure before you use the System Recovery program. |
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| Some features might not be available on systems that are shipped without a version of Microsoft Windows. |
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| To start a system restore or to add restore points manually: |
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| 1. | Close all open programs. |
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| 2. | From the Start screen, type control panel, and then select Control Panel. |
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| 3. | Select System and Security, select System, and then select System protection. |
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| 4. | Select the System protection tab on the System Properties screen. |
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| 5. | Follow the |
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6Chapter 2 Troubleshooting