HP 23-b396, 500-017c manual Troubleshooting, Computer does not start, Symptom, Select Task Manager

Page 6

2Troubleshooting

Refer to the documentation provided by the product manufacturer for information about peripheral- specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/go/contactHP and search for your computer model.

Computer does not start

Symptom

Possible solution

Error message: Hard disk drive error.

Restart the computer.

1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2.Select the Power icon in the lower-right corner of the screen, and then select Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer.

3.If Windows opens, immediately back up all important data to a backup hard disk drive.

4.Contact Support, whether it was possible or not to start up Windows.

Either the hard disk drive or the system board may need to be replaced.

Computer will not turn on or start.

Computer seems to be locked up and is not responding.

Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if it is not, contact Support.

If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug it in, and turn it on. See Display (monitor) on page 3.

Test the wall outlet by connecting a different electrical device to it.

Use the Windows Task Manager to close any programs not responding, or restart the computer:

1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2.Select Task Manager.

3.Select the program that is not responding, and then click End task. If closing programs does not work, restart the computer:

1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2.Select the Power icon in the lower-right corner of the screen, and then select Restart.

 

Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and

 

then press the Power button to restart the computer.

 

 

Error message:

When drive activity stops, remove the disc and press the spacebar on the keyboard. The computer should start

Invalid system disk

up.

or Non-System disk

 

or Disk error.

 

 

 

2Chapter 2 Troubleshooting

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Contents Troubleshooting and Maintenance Guide Copyright and License Understanding hard disk drive spaceConfirming total memory Table of contents Page Computer security features Computer risk Computer featureProtecting your computer Computer does not start TroubleshootingSymptom Select Task ManagerDisplay monitor PowerSymptom Possible solution Keyboard and mouse with cableKeyboard and mouse wireless Cursor does not moveInternet access Speakers and soundSoftware troubleshooting To repair softwareSoftware troubleshooting System recovery Choosing a system recovery methodSystem recovery options System recovery at system startup Recovery media Choosing recovery mediaPage Maintenance Schedules and tasksCleaning the computer vents Cleaning the keyboard and mouseCleaning the touch screen select models only
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110-220z, 700-311, h8-1400t, 700-030qe, h8-1403 specifications

The HP 500 series is a range of desktop computers that includes models such as the HP 500-a60, 500-159, 500-123w, 500-089, and 500-037c. Each model offers a blend of performance, reliability, and versatility, aimed at both home and small business users.

The HP 500-a60 is designed with a focus on everyday computing tasks. It typically features Intel's powerful processors, enabling smooth multitasking and efficient performance for applications ranging from word processing to media consumption. With ample RAM and ample storage capacity, users can store important files and programs without worrying about slowdowns.

The 500-159 model stands out with its advanced graphics capabilities, making it suitable for both casual gamers and graphic designers. It often comes equipped with a dedicated GPU, which enhances visual performance and allows for the smooth rendering of high-definition content. Additionally, this model is designed with upgradable components, giving tech-savvy users the option to enhance their experience over time.

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The HP 500-089 model emphasizes connectivity, integrating advanced Wi-Fi technology and Bluetooth capabilities. This allows for seamless interaction with multiple devices and a stable internet connection. Moreover, this model usually comes pre-installed with Windows, offering a user-friendly interface and access to a wide array of applications from the Microsoft Store.

Lastly, the HP 500-037c is recognized for its focus on security and durability. It often integrates HP’s security features, such as BIOS protection and a warranty that offers peace of mind. This model is well-suited for environments where data security is a priority.

In conclusion, the HP 500 series models, including the 500-a60, 500-159, 500-123w, 500-089, and 500-037c, offer a variety of features and characteristics tailored to different users’ needs, from casual home computing to professional graphic design and secure office environments. Each model comes packed with technology that enhances usability, connectivity, and performance, making them reliable choices in the desktop market.