HP 23-b119, 23-b390, 23-b396, 23-b364, 23-b329c, 23-b320, 23-b309, 23-b319 manual Power, Display monitor

Page 16

Power

Symptom	Possible solution

Computer does	Press and hold the Power button until the computer turns off. Check Power Settings.
not turn off
when the Power
button is
pressed.

Computer shuts down automatically.

●The computer might be in an exceedingly hot environment. Let it cool down.

●Ensure that computer air vents are not blocked and that the internal fan is running — see Cleaning procedures on page 8. (Your computer might not have an internal fan.)

Display (monitor)

Symptom	Possible solution

Screen is blank.	Press the space bar on the keyboard or move the mouse to make the screen display
	visible again.

	Press the Sleep button (select models only), or Esc on the keyboard, to resume from
	Sleep mode.

	Press the Power button to turn on the computer.

12 Chapter 5 Troubleshooting

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Contents 12 30cm Page Copyright and License Page Type of information Where to find Troubleshoot common computer problemsGetting information Computer, and then select User guidesGetting information Setting up your computer Setting up your computer Connecting to the Internet Setting up additional features Using Beats Audio select models onlyUsing the Hdmi port controls select models only Cleaning procedures Maintaining your computerCleaning procedures Symptom Possible solution TroubleshootingComputer does not start Select Task Manager Power Display monitorKeyboard and mouse general Keyboard and mouse wireless Internet access Speakers and soundSecurity Then select Troubleshoot audio playbackSymptom Under Network and Internet, select Connect to the InternetSoftware troubleshooting Software troubleshootingUnder Programs, select Uninstall a program Support information Ways to get helpWhere to get help Customer support for repairs Before upgrading your hardwarePage Page Power to make a change How you can help What we do

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