HP 20-b011, 20-f430z, 20-b323w Troubleshooting, Computer does not start, Symptom Possible solution

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5 Troubleshooting

Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.

For more information or for additional troubleshooting options, see Getting information on page 1.

Computer does not start

Symptom	Possible solution

Error message:	Restart the computer.
Hard disk drive	1.	Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
error.	1.
	2.	Select the Power icon, and then select Restart.
		Or, press and hold the Power button on the computer for 5 or more seconds to turn off
		the computer, and then press the Power button to restart the computer.
	3.	If Windows opens, immediately back up all important data to a backup hard disk drive.
	4.	Contact Support, whether it was possible or not to start up Windows.
		Either the hard disk drive or the system board may need to be replaced.

Computer will	Ensure that the cables connecting the computer to the external power source are plugged in
not turn on or	properly. When the cables connecting the computer to the external power source are plugged
start.	in properly, and the wall outlet is functioning, the green power supply light on the back of the
	computer should be on; if it is not, contact Support.

Test the wall outlet by connecting a different electrical device to it.

10 Chapter 5 Troubleshooting

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Contents 12 30cm Page Copyright and License Page Getting information Type of information Where to findTroubleshoot common computer problems Computer, and then select User guidesGetting information Setting up your computer Setting up your computer Connecting to the Internet Setting up additional features Using Beats Audio select models onlyUsing the Hdmi port controls select models only Cleaning procedures Maintaining your computerCleaning procedures Computer does not start TroubleshootingSymptom Possible solution Select Task Manager Power Display monitorKeyboard and mouse general Keyboard and mouse wireless Security Internet accessSpeakers and sound Then select Troubleshoot audio playbackSymptom Under Network and Internet, select Connect to the InternetSoftware troubleshooting Software troubleshootingUnder Programs, select Uninstall a program Support information Ways to get helpWhere to get help Customer support for repairs Before upgrading your hardwarePage Page Power to make a change How you can help What we do

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