HP m1072n, m1050y (D7223M), m1050y (PJ697AV), m1000y (D7223L) Internet Access, Keyboard and Mouse

Symptom

Problem

Solution

Cannot connect to the

Internet Service Provider (ISP)

Verify Internet settings, or contact your ISP for assistance.

Internet.

account is not set up properly.

Modem is not set up properly.

Reconnect the modem, verifying connections.

Note that your PC may also have an Ethernet network interface

(also called a network interface card, or NIC) that connects to a

LAN (local area network). Although it looks similar to the modem

connector, the RJ-45 Ethernet network connector is not the same.

Verify that you are using the modem connector. Do not connect a

telephone cable to the NIC. Do not plug a network cable into a

telephone service line; doing so may damage the NIC.

Web browser is not set up

Verify that the Web browser is installed and set up to work with

properly.

your ISP.

Symptom

Problem

Solution

Keyboard commands and

Keyboard connector is not

Turn off the PC by using the mouse, reconnect the keyboard to the

typing are not recognized

properly connected.

back of your PC, and turn on your PC.

by the PC.

Program in use has stopped

Restart or turn off your PC using the mouse.

responding to commands.

Keyboard is damaged.

Press the Help ? button on the keyboard to open the Help and

Support Center, or contact Support for replacement details.

Wireless keyboard does not

Keyboard batteries are low or

Replace the two AA alkaline batteries in the wireless keyboard;

work after installation, or is

empty.

then set the ID channel by pressing the Connect button on the

not detected.

wireless receiver and then on the keyboard. Refer to the

documentation that came with your wireless set.

Mouse does not respond to

Mouse connector is not

Turn off your PC using the keyboard:

movement or is too slow.

properly plugged into the

1 Press the Ctrl and Esc keys on the keyboard at the same time

back of the PC.

to display the Start menu.

2

Use the Up arrow or Down arrow key to select Turn Off

Computer, and then press the Enter key on the keyboard.

3

Use the Up arrow or Down arrow key to select Turn Off, and

then press the Enter key.

After the shutdown is complete, plug the mouse connector into the

back of your PC and turn on your PC.

Program in use has stopped

Restart your PC by using the keyboard. If possible, save any open

responding to commands.

files and close open applications before restarting.

Surface in use for roller-ball

Use a mouse pad or other rough surface for the mouse.

type mouse is too smooth.

Mouse does not work after

Mouse is not connected

Try unplugging and then reconnecting the mouse cable to

installation or is not

properly.

your PC.

detected.

Wireless mouse batteries are

Replace the two AA alkaline batteries in the mouse; then set the

low or empty.

ID channel by pressing the Connect button on the wireless

receiver and then on the mouse. Refer to the documentation that

came with your wireless set.