HP SR1130NX, SA4000Z (P8657M), SA4000T (P8657L) Audio, CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive

Symptom

Problem

Solution

No sound is

Volume is muted.

Press the Mute button on the keyboard to see if the mute

produced.

feature is turned on.

Or

1 Click Start, and then click Control Panel.

2 Click Sounds, Speech, and Audio Devices, if it is

present, and then double-click Sounds and Audio

Devices.

3 Click the Mute check box to remove the check mark from

the box.

Volume is turned down.

Use the keyboard controls to increase the volume.

Speakers are turned off.

Check whether speakers are turned on.

Speaker cables are not

Turn off your PC, and reconnect the speakers.

properly connected.

PC is in standby mode.

Press the Standby button (select models only) or press the Esc

key on the keyboard to resume from standby mode.

A passive speaker system is

Replace the speaker system with an active speaker system.

being used.

Active speakers have a power cord and On button, and

connect to the Audio Out (green) connector on the PC.

Headphones are plugged in.

Unplug the headphones.

Symptom

Problem

Solution

CD-ROM, CD-RW,

Disc is upside down in the drive

Reinsert the disc with the label facing up.

DVD-ROM, or

tray.

DVD+RW/+R drive

DVD drive takes longer to start

Wait at least 30 seconds to let the DVD drive determine the

cannot read a disc or

because it has to determine

type of media. If it still does not start, read the other

takes too long to start.

media type being played.

solutions listed in this topic.

Disc is dirty.

Clean the disc with a CD cleaning kit, available from most

PC stores.

Windows does not detect

Driver program may be corrupted. Force the software to

CD-ROM or DVD-ROM driver.

reinstall it by doing the following:

1

Click Start, and then click Control Panel.

2

Click Performance and Maintenance, if it is

present, and then double-click System.

3

Click the Hardware tab, and then click the Device

Manager button.

4

Click the plus sign (+) next to the DVD/CD-ROM drives,

and select the problem drive.

5

Click the Action menu item, and select Uninstall.

Click OK.

6

Restart your PC: Click Start, click Turn Off

Computer, and then click Restart.