HP CQ3065D manual Types of Warranty Service, On-Site Warranty Service

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Types of Warranty Service

To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable.

HP strongly encourages you to accept the use of or to employ available support technologies provided by HP. If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements. Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased.

On-Site Warranty Service

Your HP Limited Warranty service may include on-site labor support to repair your hardware. HP provides on-site service during standard office hours. Standard office hours are typically 08.00 to 17.00, Monday through Friday, but may vary with local business practices. If your location is outside the customary service zone (typically 50km), response times may be longer or there may be additional charges. To locate the nearest

HP authorized service provider, refer to the HP Web site at:

http://www.hp.com/support

HP may, at its sole discretion, determine if on-site warranty service is required. For example, in many cases, the defect can be fixed by the use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and documentation provided by HP. You are also required to co-operate with HP in attempting to resolve the problem over the telephone. This may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. In order to receive on-site support, you must: (a) have a representative present when HP provides warranty services at your site; (b) notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors; (c) subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information and systems determined necessary by HP to provide timely support; (d) ensure that all manufacturer’s labels (such as serial numbers) are in place, accessible, and legible;

(e)maintain an environment consistent with product specifications and supported configurations.

If you require an HP representative to handle all component replacements, support uplift contracts are available at additional cost.

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Contents Limited Warranty and Support Guide Page HP Product Duration General TermsPage Exclusions Exclusive Remedy Limited Warranty PeriodLimitation of Liability On-Site Warranty Service Types of Warranty ServiceMail-in Warranty Service Carry-in Warranty ServiceCustomer Self Repair Warranty Service Service Upgrades Document.jsp?objectID=lpg50101 Options and Software Limited WarrantiesSoftware Technical Support How to Check Warranty and Support EntitlementContacting HP END-USER License Agreement Transfer Rev /03 Model Numbers Supplier’s NameSupplier’s Address Declares, that the products ProductFor regulatory compliance information only, contact Conforms to the following Product SpecificationsTelecom Supplementary InformationChemical Substances Important Information About Energy Star For automatically initiated calls to the same number Audio Volume StatementAustralia Telecom Statement New Zealand Telecom StatementAC Power Safety Warning Additional Safety InformationLaser Product Label TV Antenna Connectors ProtectionLithium Battery Caution Laser Safety Statement Class 1 LED ProductLightning Protection Don’t Forget to Register Where to Get Help To Our Valued Customer Problems? HP Will HelpCustomer Support Call HP Customer Care Center Understanding Hard Disk Drive SpaceGetting Started See What You Can DoConfirming Total Memory Page Page Printed
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