HP D300s Some Reasons for Needing System Recovery or Restore, What You Will Need, Pu R P O S E

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PU R P O S E

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This document describes some of the options available to an individual who may experience

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problems with the operating system installation on their PC. Because the causes of problems with

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the system software can vary widely, this document discusses practices that would apply to the

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broadest range of circumstances.

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It is assumed that the reader of this document is familiar with the installed operating system,

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including: installing the operating system software, adding and removing components; adding and

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removing device drivers; and using hard drive management tools.

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Some Reasons for Needing System Recovery or Restore

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Installation of a software package or driver has produced undesirable results.

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A hardware device or system resource is no longer working as expected.

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The operating system is not functioning properly.

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You want to restore the PC back to its original factory state.

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NOTE: Before attempting any of the solutions outlined in this document, you should review the

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online help and support documentation provided with the Windows operating system and search

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for the topic “Repair Overview” or visit the Microsoft KnowledgeBase Web site at

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http://support.microsoft.com/ for information regarding possible known operating system or

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software issues and solutions.

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What You Will Need

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Operating system CD (provided with the HP computer)

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The Restore Plus! CD (provided with the HP computer)

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Restore Plus! Supplemental Software CD (provided with the HP computer)

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Additional application CDs (provided with the HP computer or purchased separately)

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Additional PC with access to the Internet for reviewing documentation from

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http://support.microsoft.com/ or obtaining device drivers or additional software from

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http://www.hp.com/ or hardware manufacturers' Web sites (optional, but highly

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recommended)

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NOTE: Some systems may not have shipped with Restore Plus!, Supplemental Software CDs, or

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additional OEM application CDs. The inclusion of these CDs with your PC is based on the model

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and software options available at the time of purchase.

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PSG#HJ_DT_010303_1A

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Contents White Paper HP Guide to System Recovery and Restore Some Reasons for Needing System Recovery or Restore What You Will NeedPU R P O S E Files To start the computer in Safe ModeUsing Safe Mode to Diagnose and Correct Problems Using the Recovery Console to Repair DamagedUsing the Restore Plus ! CD Repairing the Installed Operating SystemRE F E R E N C E S