HP D300s To start the computer in Safe Mode, Using Safe Mode to Diagnose and Correct Problems

Page 4

WHITE PAPER (cont.)

.

 

 

.

 

 

.

 

 

.

 

 

.

USING SAFE MODE TO DIAGNOSE AND CORRECT PROBLEMS

..

.

 

 

.

 

 

.

Safe Mode helps you diagnose problems. If a symptom does not reappear when you start in Safe

.

.

 

 

.

Mode, you can assume that the default settings and minimum device drivers of the operating

.

.

 

 

.

system are not causing the problem. If a newly-added device or a modified driver is causing

.

.

 

 

.

problems, you can use Safe Mode to remove the device or undo the change.

.

.

 

 

.

 

 

.

 

 

.

 

 

.

 

 

.

To start the computer in Safe Mode:

.

.

 

 

.

 

 

.

1.

Print these instructions before continuing. They will not be available after you shut down the

.

.

 

 

.

 

computer down in step 2.

.

 

.

 

 

.

 

 

.

2.

Click Start > Shut Down, then select Restart from the drop-down list.

..

.

 

 

.

 

 

.

3.

In the Shut Down Windows dialog, click OK.

.

.

 

 

.

 

 

.

4.

When you see the message Please select the operating system to start, press the F8 key.

.

.

 

 

.

 

 

.

5.

Use the arrow keys to highlight the appropriate Safe Mode option, and then press the Enter

..

.

 

key.

.

 

.

 

 

.

 

 

.

 

 

.

6.

If you have a dual-boot or multiple-boot system, choose the installation that you need to

.

.

 

 

.

 

access using the arrow keys, and then press the Enter key.

.

 

.

 

 

.

 

 

.

In Safe Mode, you have access to only basic files and drivers (mouse, monitor, keyboard, mass

.

.

 

 

.

storage, base video, default system services, and no network connections). You can choose the

.

.

 

 

.

Safe Mode with Networking option, which loads all of the above files and drivers and the

.

.

 

 

.

essential services and drivers to start networking, or you can choose the Safe Mode with

.

.

 

 

.

Command Prompt option, which is exactly the same as safe mode except that an MS-DOS

.

.

 

 

.

command prompt is started instead of the Windows graphical user interface. You can also choose

.

.

 

 

.

Last Known Good Configuration, which starts your computer using the registry information that

.

.

 

 

.

was saved at the last shutdown.

.

.

 

 

.

 

 

.

 

 

.

 

 

.

 

 

.

USING THE RECOVERY CONSOLE TO REPAIR DAMAGED

..

.

FILES

.

.

 

 

.

 

 

.

 

 

.

If you cannot start your computer, you can run the Recovery Console from operating system CD-

.

.

 

 

.

ROM provided with the PC. To run the Recovery Console from the operating system CD-ROM:

.

.

 

 

.

 

 

.

 

 

.

 

 

 

 

.

NOTE: Make sure that the system is configured to boot first from the CD-ROM drive, then from

.

.

 

 

.

the hard drive. You can verify or change device boot order using the Computer Setup (F10) Utility.

.

.

 

 

.

For more information, refer to the Computer Setup (F10) Utility Guide provided with the

.

.

 

 

.

computer.

.

.

 

 

 

 

.

 

 

.

 

 

.

 

 

.

 

 

.

1.

Insert the Windows 2000 or Windows XP CD-ROM into the CD-ROM drive.

..

.

 

 

.

 

 

.

2.

Click Start > Shut Down, then select Restart from the drop-down list.

.

.

 

 

.

 

 

.

3.

In the Shut Down Windows dialog, click OK.

.

.

 

 

.

 

 

.

 

 

.

4.

Press any key to start the computer from the CD-ROM drive when you are prompted to do so.

.

.

 

 

.

 

 

.

5.

On the Welcome to Setup page, press R.

.

.

 

 

.

 

 

.

6.

Choose the installation that you want to access from the Recovery Console.

.

.

 

 

.

 

 

.

 

 

.

7.

Type the administrator password. If the administrator password is blank, press the Enter key.

.

.

 

 

.

 

 

.

 

 

.

 

 

.

 

 

.

PSG#HJ_DT_010303_1A

4

Image 4
Contents White Paper HP Guide to System Recovery and Restore What You Will Need Some Reasons for Needing System Recovery or RestorePU R P O S E To start the computer in Safe Mode Using Safe Mode to Diagnose and Correct ProblemsUsing the Recovery Console to Repair Damaged FilesRepairing the Installed Operating System Using the Restore Plus ! CDRE F E R E N C E S