Basic Troubleshooting
Solving Minor Problems (Continued)
Problem | Cause | Solution |
Computer appears locked up and will not turn off when the power button is pressed.
Software control of the power switch is not functional.
Press and hold the power button for at least 4 seconds until the computer turns off.
Computer date and | RTC |
time display is | battery may need to be |
incorrect. | replaced. Battery life is |
| approximately 35 years. |
First, reset the date and time under Control Panel. If the problem persists, replace the RTC battery. Refer to the Hardware Reference Guide for instructions on installing a new battery, or contact your Compaq authorized dealer or reseller for RTC battery replacement.
Computer powered off automatically and the Power LED is:
1.Flashing Red or Yellow four times per second, OR
2.Flashing Red or Yellow two times one second apart, followed by a two second pause, OR
3.Not flashing.
The unit temperature was exceeded. The fan may be blocked.
1.Unit is in an exceedingly hot environment. Let it cool down.
2.Ensure that computer air vents are not blocked and internal fan is running.
Contact Compaq authorized reseller or service provider.
The unit temperature was exceeded because the computer was functioning with the cover or access panel removed.
Replace cover or access panel, and let the computer cool down before attempting to turn on power to the computer.
Computer appears to | Network driver is loaded | Establish a network connection, or |
pause periodically. | and no network | use Computer Setup or Windows |
| connection is | Device Manager to disable the |
| established. | network controller. |
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Getting Started |