HP Data Center EnvIronmental Edge Insight Environmental Configurator User Guide , respectfully

Problem	Solution
data slowly.	• A good network connection exists between the browser client
	and the Observer Server.
	• The database has been optimized for performance. In the
	MySQL folder, increase the MySQL cache parameter to:
	innodb_buffer_pool_size=1000M
	• The Observer Server has enough memory.
There is little or no data from the	Verify the following:
wireless base stations.	• There is a good wireless connection between the wireless base
	stations and the gateways. Verify that each device has a green
	status on the Wireless Sensor Network tab (on page 53). If the
	device status is yellow, power cycle the wireless base station
	and allow it to rejoin the wireless network.
	• There is a good network connection between the base station
	gateway and the Observer server. If the gateway device status
	is yellow, ping the gateway from the server.
	• The firewall settings are not blocking specific communication
	ports used by the Observer Server or the base station
	gateways.
The wireless base station has a green	The green status of the base station indicates that the base station
status on the Base Station tab, but the	is communicating normally with the gateway.
associated rack object has a red status	The red status of the associated rack object indicates that there is
on the Racks tab.	an alert condition of at least one active alert on the rack object.
	The alert must be cleared before it can return to a normal green
	status.
There is no Power Meters tab displayed	An ION power meter must be installed, configured, and exported
on the Observer interface.	in order to display on the Observer interface. If there are no power
	meters to monitor, the Power Meters tab does not appear.
There are no data values displayed for	An issue exists with either your physical or virtual Modbus
my power meter devices.	connection. Verify the following:
	• The power meter is installed and configured correctly. For more
	information about installation or configuration, see the HP
	Insight Environmental Hardware Installation Guide and the HP
	Insight Environmental Configurator User Guide, respectfully.
	• There is continuous communication between the Modbus
	gateway, the Modbus base stations, and the Application
	Server. You can verify all activity from the Device Manager
	folder, under the dm.log.
	• The Modbus Plug-In is installed as an optional device of the
	Device Manager.
I am a new user and I cannot login to	Verify that your user information has been configured and you
the Observer console.	have the appropriate permissions to access the data center and
	zone information. For more information about user permissions, see
	Setting permissions (on page 10).
	If you still have issues, contact your HPIEO system administrator.
I can view information at the data center	Users must have permission to view both data center and zone
level, but I cannot view any information	levels.
at the zone level.	Contact your HPIEO system administrator to add user access to
	applicable zones.
On the Imaging tab, there are no static	The imaging service might have been interrupted or stopped during

Troubleshooting 107