HP 2011XI, XP599AAABA manual Solving Common Problems

Page 31

Problem

Solution

 

 

No Audio.

Make sure that the speaker audio cable and USB power cable are connected directly to the

 

computer.

 

NOTE: External speakers are available for select models only.

 

 

No Plug and Play.

In order for the Plug and Play feature of the monitor to work, you need a computer and

 

graphic card that are compatible with Plug and Play. Check with your computer manufacturer.

 

Check the video cable on the monitor, and make sure that none of the pins are bent.

 

Make sure that the monitor drivers are installed. Refer to Installing Drivers on page 16 for

 

more information. Monitor drivers are also available at: www.hp.com/support.

 

 

Picture bounces, flickers, or

Move electrical devices that might cause electrical interference as far away from the monitor

wave pattern is present in the

as possible.

picture.

Use the maximum refresh rate that your monitor is capable of at the resolution that you are

 

 

using.

 

 

Using HDMI connection,

The audio stream must be connected directly to external speakers or to an audio receiver.

unable to hear audio.

 

 

 

Monitor is always in sleep

Power to the computer should be turned on.

mode (amber LED).

The computer graphic card should be snugly seated in its slot.

 

 

Check that the monitor video cable is properly connected to the computer.

 

Inspect the monitor video cable, and make sure that none of the pins are bent.

 

Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock

 

LED found on most keyboards. The LED should either turn on or off after hitting the Caps Lock

 

key.

 

 

Solving Common Problems

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Contents User Guide Fourth Edition April Document Part Number About This Guide Iv About This Guide Table of contents Appendix a Troubleshooting LCD Monitors Product FeaturesPage Important Safety Information Safety and Maintenance GuidelinesSafety Precautions Maintenance Guidelines Shipping the Monitor Cleaning the MonitorUnpacking the Monitor Setting Up the MonitorAssembling the Monitor 2Inserting the Monitor Panel Connecting Monitor CablesConnecting the VGA Video Cable Connecting the DVI-D Video Cable Select Models Getting Hdmi Sound Connecting the Hdmi Cable Select Models6Connecting the Power Cord Connecting Monitor Cables Connecting the Power CordInstalling the Cable Management Clip High-Bandwidth Digital Content Protection Hdcp select modelsTurning on the Monitor Selecting Video Input ConnectorsHP Watermark and Image Retention Policy 8Tilt Adjustment Setting Up the Monitor Adjusting The TiltConnecting External Speakers and Audio Cable Select Models Operating the Monitor Installing DriversCD Software and Utilities Front-Panel Controls Using the On-Screen Display OSDOSD Menu Selections Default setting is off. DCR automatically Power-Saver Feature on Support Hdmi Identifying Monitor ConditionsPower-Saver Feature Solving Common Problems TroubleshootingSolving Common Problems Locating the Rating Label Have the following information available when you callHP LCD Monitors Technical SpecificationsTable B-42511x Specifications Preset Video ModesTable B-6 Entering User Modes Power AdaptersLCD Monitor Quality and Pixel Policy Cables Agency Regulatory NoticesFederal Communications Commission Notice ModificationsAvis Canadien Canadian NoticeEuropean Union Regulatory Notice German Ergonomics Notice Japanese Notice Korean Notice Power Cord Set RequirementsProduct Environmental Notices Japanese Power Cord RequirementsEnergy Star Qualification Chemical Substances HP Recycling Program
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