HP LV1911 18.5 A5V72A8#ABA, LV2011 20' A5V72A8#ABA manual Troubleshooting, Solving Common Problems

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A. Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions:

Problem Solution

 

Problem & Question

Possible Solutions

 

 

 

 

Power LED Is Not ON

• Make sure the power button is ON and the Power Cord is

 

 

properly connected to a grounded power outlet and to the

 

 

monitor.

 

 

 

 

No Plug & Play

• In order for the Plug & Play feature of the monitor to work,

 

 

you need a Plug & Play compatible computer & video card.

 

 

Check with your computer manufacturer. Also check the

 

 

monitor's video cable and make sure none of the pins are

 

 

bent.

 

 

• Make sure the HP Monitor Drivers are installed (HP Monitor

 

 

Drivers are available at : http://www.hp.com/support)

 

 

 

 

Picture Is Fuzzy & Has

• Adjust the Contrast and Brightness Controls.

 

Ghosting Shadowing

• Make sure you are not using an extension cable or switch

 

Problem

 

box. We recommend plugging the monitor directly to the

 

 

 

 

video card output connector on the back of your computer.

 

 

 

 

Picture Bounces, Flickers Or

• Move electrical devices that may cause electrical

 

Wave Pattern Is Present In

interference as far away from the monitor as possible.

 

The Picture

• Use the maximum refresh rate your monitor is capable of at

 

 

 

 

the resolution your are using.

 

 

 

 

Monitor Is Stuck In Active

• The Computer Power Switch should be in the ON position.

 

Off-Mode

• The Computer Video Card should be snugly seated in its

 

 

 

 

slot.

 

 

• Make sure the monitor's video cable is properly connected to

 

 

the computer.

 

 

• Inspect the monitor's video cable and make sure none of the

 

 

pins are bent.

 

 

 

 

Missing one of the primary

• Inspect the monitor's video cable and make sure that none

 

colors (RED, GREEN, or

of the pins are bent.

 

BLUE)

• Make sure the monitor's video cable is properly connected to

 

 

 

 

the computer.

 

 

 

 

Screen image is not

• Adjust H-Position and V-Position or press hot-key (OK).

 

centered or sized properly

 

 

 

 

 

Picture has color defects

• Adjust RGB color or select color temperature

 

(white does not look white)

 

 

 

 

 

Horizontal or vertical

• Use Windows shut-down mode. Adjust CLOCK and Phase

 

disturbances on the screen

or press the OK button to display ideal setting

 

 

 

ENWW

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Contents Page Page Document Part Number 672294-003 Third Edition January About This Guide Table of Contents Enww HP LCD Monitors Product FeaturesImportant Safety Information Safety and Maintenance GuidelinesSafety Precautions Cleaning the Monitor Maintenance GuidelinesInstalling the Monitor Setting Up the MonitorUnpacking the Monitor Preparing the monitor for desktop usePreparing the monitor for wall-mounting Enww Connecting the Audio Cable Select Models Connecting Monitor CablesConnecting the VGA Analog Cable or DVI-D Digital Cable Connecting the Power Cable Adjusting the Tilt Installing the monitor driver software from the CD Installing DriversDownloading updated drivers from the Internet Operating the MonitorFront-Panel Controls Icon Description PowerUsing the On-Screen Display OSD OSD Menu OSD Menu VGA Identifying Monitor Conditions Selecting Video Input ConnectorsPower-Saver Feature Adjusting Screen QualitySleep Timer Mode Solving Common Problems TroubleshootingProblem Solution Problem & Question Possible Solutions Getting Support from hp.com Have the following information available when you callPreparing to Call Technical Support Locating the Rating LabelHP LCD Monitors Technical SpecificationsTable B-4 Factory Preset Video Input Mode, LV2311,W2371d Preset Video ModesLCD Monitor Quality and Pixel Policy Federal Communications Commission Notice Agency Regulatory NoticesModifications CablesEuropean Union Regulatory Notice Avis Canadien Canadian NoticeGerman Ergonomics Notice Japanese Notice Korean NoticeJapanese Power Cord Requirements Power Cord Set RequirementsProduct Environmental Notices Energy Star Compliance Enww Ukraine Restriction of Hazardous Substances Turkey EEE Regulation