HP LV2011 20' A5V72A8#ABA manual Getting Support from hp.com, Preparing to Call Technical Support

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Getting Support from hp.com

Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support

Select your country/region, and then follow the links to the support page for your monitor.

Preparing to Call Technical Support

If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical support. For technical support contact information, refer to the printed documentation included with the monitor.

Have the following information available when you call:

Monitor model number (located on label on back of monitor)

Monitor serial number (located on label on back of monitor or in the OSD display in the Informationmenu)

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Name and version of hardware and software you are using

Locating the Rating Label

The rating label on the monitor provides the product number and serial number. You may need these numbers when contacting HP about your monitor model.

The rating label is on the back of the monitor.

20 Appendix A. Troubleshooting

ENWW

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Contents Page Page Document Part Number 672294-003 Third Edition January About This Guide Table of Contents Enww Product Features HP LCD MonitorsSafety Precautions Safety and Maintenance GuidelinesImportant Safety Information Maintenance Guidelines Cleaning the MonitorUnpacking the Monitor Setting Up the MonitorInstalling the Monitor Preparing the monitor for desktop usePreparing the monitor for wall-mounting Enww Connecting the VGA Analog Cable or DVI-D Digital Cable Connecting Monitor CablesConnecting the Audio Cable Select Models Connecting the Power Cable Adjusting the Tilt Downloading updated drivers from the Internet Installing DriversInstalling the monitor driver software from the CD Operating the MonitorIcon Description Power Front-Panel ControlsUsing the On-Screen Display OSD OSD Menu OSD Menu VGA Selecting Video Input Connectors Identifying Monitor ConditionsAdjusting Screen Quality Power-Saver FeatureSleep Timer Mode Problem Solution Problem & Question Possible Solutions TroubleshootingSolving Common Problems Preparing to Call Technical Support Have the following information available when you callGetting Support from hp.com Locating the Rating LabelTechnical Specifications HP LCD MonitorsPreset Video Modes Table B-4 Factory Preset Video Input Mode, LV2311,W2371dLCD Monitor Quality and Pixel Policy Modifications Agency Regulatory NoticesFederal Communications Commission Notice CablesEuropean Union Regulatory Notice German Ergonomics Notice Canadian NoticeAvis Canadien Japanese Notice Korean NoticeProduct Environmental Notices Energy Star Compliance Power Cord Set RequirementsJapanese Power Cord Requirements Enww Turkey EEE Regulation Ukraine Restriction of Hazardous Substances