HP W2348H, W1858 manual Troubleshooting

Page 52

Troubleshooting

Problem	Solution (Continued)

Unable to hear audio from built-in speakers.

Do the following:

■Ensure the source signal is good by using headphones at the source.

■Press the Menu button to access the OSD menu. Select Management, and then select Volume to adjust the volume.

■Turn up the volume with the front panel volume button.

	■ Ensure speaker volume is not muted or too low: Click the Windows Vista start
	button , Control Panel, and Hardware and Sound. Under Audio Devices and
	Sound, click Adjust system volume. Under Main Volume, move the slider up.

No Plug and Play.	In order for the Plug and Play feature of the monitor to work, you need a computer and graphic
	card that are compatible with Plug and Play. Check with your computer manufacturer.
	Check the monitor’s video cable, and make sure that none of the pins are bent.
	Make sure that the HP monitor drivers are installed. Refer to “Installing Drivers” in the
	Operating the Monitor chapter for more information. HP monitor drivers are also available at:
	http://www.hp.com/support

Picture bounces, flickers, or	Move electrical devices that may cause electrical interference as far away from the monitor as
wave pattern is present in the	possible.
picture.	Use the maximum refresh rate that your monitor is capable of at the resolution that you
	are using.

Monitor is always in “Sleep	The computer power switch should be in the On position.
Mode (Amber LED).”	The computer graphic card should be snugly seated in its slot.

	Check that the monitor video cable is properly connected to the computer.
	Inspect the monitor video cable, and make sure that none of the pins are bent.
	Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock
	LED found on most keyboards. The LED should either turn on or off after hitting the Caps
	Lock key.

USB 2.0 ports are not	Make sure the USB hub cable is securely connected to the monitor and the computer.
working.

A–2	User’s Guide

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Contents User’s Guide W1858 W2228h W2338h W2348h W2448h/hc W2558hcUSA Notational Conventions User’s Guide Contents Troubleshooting Technical SpecificationsOperating the Monitor Preparing the Monitor for ShippingAgency Regulatory Notices Viii User’s Guide Features Product FeaturesHP LCD Monitors Cantilever base Important Safety Information Safety and Maintenance GuidelinesSafety Precautions Maintenance Guidelines Cleaning the MonitorSetting Up the Monitor Installing the MonitorUnpacking the Monitor Assembling the cantilever baseUnfolding the double-hinged monitor Wall-mounting the double-hinged monitor Preparing the cantilever-base monitor for wall-mountingPreparation Connecting the VGA Analog or DVI-D Digital Cable Connecting the VGA / DVI-I Cable Select Models Only Connecting the Hdmi Cable Select Models OnlyTo connect the VGA cable To connect the DVI-D cableAudio and Video Cables and Adapters Cable/Adapter Name DescriptionConnecting the Audio Cable Connecting the USB Hub Cable Select Models OnlyConnecting USB Devices to the Monitor Select Models Only Connecting the Power CableAdjusting the Tilt Cable ManagementAdjusting the Swivel Adjusting the Height Select Models Only Pivoting the Monitor Select Models OnlyUser’s Guide Keyboard Parking User’s Guide Installing Drivers Downloading updated drivers from the InternetOperating the Monitor CD Software and UtilitiesUsing the Auto-Adjustment Function Select Open Auto-Adjustment SoftwareFront-Panel Controls My Display Software Select Models OnlyIcon Description Using the On-screen Display OSD OSD Menu SelectionsIcon Main Menu Submenu Options Description Maintains proportional imageSets your own red color levels Top Selecting Video Input Connectors Adjusting Screen QualityIdentifying Monitor Conditions Optimizing Analog VideoPower-Saver Feature Ambient Light Sensor Select ModelsTask Light Select Models Webcam Select ModelsCapturing Webcam Video and Snapshots High-Bandwidth Digital Content Protection HdcpHaving a Video Chat or Making Conference Calls User’s Guide Remote Slot Description Using the Monitor Menu with the Remote Control Main Menu Viewing PhotosViewing a Slide Show Listening to Music/AudioChanging Settings Watching Video FilesChanging the Language Setting Changing the Display Image Size SettingChanging the Slideshow Speed Changing the Slideshow TransitionChanging the Slideshow Shuffle Adjusting the LCD Settings for DPF Restoring Factory DefaultPreparing the Monitor for Shipping Removing the Cantilever BaseFolding the Double-Hinged Monitor User’s Guide User’s Guide Solving Common Problems TroubleshootingProblem Solution Troubleshooting Locating the Rating Label User’s Guide Technical Specifications Specifications model w1858Specifications model w2228 Model w2338, w2348Specifications model w2448 Model w2558Preset Video and High-Definition Modes User’s Guide User’s Guide User’s Guide Power Cord Set Requirements LCD Monitor Quality and Pixel PolicyAgency Regulatory Notices Federal Communications Commission NoticeModifications CablesMaterials Disposal Chemical Substances Canadian NoticeAvis Canadien European Union Regulatory NoticeUser’s Guide Korean Notice EPA Energy Star Compliance HP Recycling Program#$%&*+ Part number