HP W1858, W2348H manual Locating the Rating Label

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Troubleshooting

Getting Support from hp.com

Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support Select your country/region, and then follow the links to the support page for your monitor.

Preparing to Call Technical Support

If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical support. For technical support contact information, refer to the printed documentation included with the monitor. Have the following information available when you call:

■Monitor model number (located on label on back of monitor)

■Monitor serial number (located on label on back of monitor or in the OSD display in the Information menu)

■Purchase date on invoice

■Conditions under which the problem occurred

■Error messages received

■Hardware configuration

■Name and version of hardware and software you are using

Locating the Rating Label

The rating label on the monitor provides the product number and serial number. You may need these numbers when contacting HP about your monitor model.

The rating label is on the back of the monitor.

User’s Guide

A–3

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Contents W1858 W2228h W2338h W2348h W2448h/hc W2558hc User’s GuideUSA Notational Conventions User’s Guide Contents Technical Specifications TroubleshootingOperating the Monitor Preparing the Monitor for ShippingAgency Regulatory Notices Viii User’s Guide HP LCD Monitors Product FeaturesFeatures Cantilever base Safety Precautions Safety and Maintenance GuidelinesImportant Safety Information Cleaning the Monitor Maintenance GuidelinesInstalling the Monitor Setting Up the MonitorUnpacking the Monitor Assembling the cantilever baseUnfolding the double-hinged monitor Preparation Preparing the cantilever-base monitor for wall-mountingWall-mounting the double-hinged monitor Connecting the VGA Analog or DVI-D Digital Cable Connecting the Hdmi Cable Select Models Only Connecting the VGA / DVI-I Cable Select Models OnlyTo connect the VGA cable To connect the DVI-D cableCable/Adapter Name Description Audio and Video Cables and AdaptersConnecting the USB Hub Cable Select Models Only Connecting the Audio CableConnecting the Power Cable Connecting USB Devices to the Monitor Select Models OnlyCable Management Adjusting the TiltAdjusting the Swivel Pivoting the Monitor Select Models Only Adjusting the Height Select Models OnlyUser’s Guide Keyboard Parking User’s Guide Downloading updated drivers from the Internet Installing DriversOperating the Monitor CD Software and UtilitiesSelect Open Auto-Adjustment Software Using the Auto-Adjustment FunctionIcon Description My Display Software Select Models OnlyFront-Panel Controls OSD Menu Selections Using the On-screen Display OSDMaintains proportional image Icon Main Menu Submenu Options DescriptionSets your own red color levels Top Adjusting Screen Quality Selecting Video Input ConnectorsIdentifying Monitor Conditions Optimizing Analog VideoAmbient Light Sensor Select Models Power-Saver FeatureWebcam Select Models Task Light Select ModelsHaving a Video Chat or Making Conference Calls High-Bandwidth Digital Content Protection HdcpCapturing Webcam Video and Snapshots User’s Guide Remote Slot Description Using the Monitor Menu with the Remote Control Viewing Photos Main MenuListening to Music/Audio Viewing a Slide ShowWatching Video Files Changing SettingsChanging the Display Image Size Setting Changing the Language SettingChanging the Slideshow Shuffle Changing the Slideshow TransitionChanging the Slideshow Speed Restoring Factory Default Adjusting the LCD Settings for DPFRemoving the Cantilever Base Preparing the Monitor for ShippingFolding the Double-Hinged Monitor User’s Guide User’s Guide Problem Solution TroubleshootingSolving Common Problems Troubleshooting Locating the Rating Label User’s Guide Specifications model w1858 Technical SpecificationsModel w2338, w2348 Specifications model w2228Model w2558 Specifications model w2448Preset Video and High-Definition Modes User’s Guide User’s Guide User’s Guide LCD Monitor Quality and Pixel Policy Power Cord Set RequirementsFederal Communications Commission Notice Agency Regulatory NoticesModifications CablesChemical Substances Canadian Notice Materials DisposalAvis Canadien European Union Regulatory NoticeUser’s Guide HP Recycling Program Korean Notice EPA Energy Star Compliance#$%&*+ Part number