HP LP2465 Using the Worldwide Web Preparing to Call Technical Support, Problem Possible Cause

Page 39

Problem

Possible Cause

Solution

HP Display LiteSaver doesn't turn off the monitor screen.

The Activity Extension time has not elapsed.

The default Activity Extension value is set to 10 minutes. The HP Display LiteSaver will wait to detect no input or movement from the keyboard or mouse for 10 consecutive minutes after the Display Off time has passed, before the monitor enters into low-power mode. For example, if the Display Off time is set to 5 minutes from the current time and the Activity Extension is set to 10 minutes, the HP Display LiteSaver will not actually turn off the display until 10 minutes of inactivity has elapsed, even though the Display Off time is 5 minutes from now.

 

The HP Display LiteSaver may not

Confirm that the HP Display LiteSaver is compatible with

 

be compatible with the computer

the system.

 

system. Some notebook computers

1. Right-click on the HP Display LiteSaver icon in the

 

are not compatible and the monitor

 

power can not be controlled.

system tray.

 

 

2. Select Power Off Display from the menu.

 

 

The monitor screen should turn off if the system is

 

 

compatible. To turn the monitor back on, wait 5 seconds

 

 

and move the mouse.

 

 

NOTE: If the monitor did not turn off, then the computer

 

 

graphics driver is not compatible with the HP Display

 

 

LiteSaver software.

 

 

 

The monitor is off but it did

The monitor's power saving control

Check the monitor's OSD menu setting for power saving

not seem to enter into a low-

is disabled.

enable/disable controls. The control should be set to

power sleep mode.

 

enable to allow the monitor to enter into low-power modes.

 

 

 

Using the Worldwide Web

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the trouble shooting tips in this section, you may need to call technical support. Have the following information available when you call:

●The monitor

●Monitor model number

●Serial number for the monitor

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

●Hardware configuration

●Hardware and software you are using

ENWW

Using the Worldwide Web 31

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Contents HP LP1965 19, LP2065 20, and LP2465 24 LCD Monitors Page About This Guide Iv About This Guide Table of contents Appendix a Troubleshooting Appendix D LCD Monitor Quality and Pixel Policy Viii HP LP1965, LP2065, and LP2465 Models Product FeaturesEnww Important Safety Information Safety and Maintenance GuidelinesMaintenance Guidelines Cleaning the MonitorShipping the Monitor Installing the Monitor Pedestal Base Setting Up the MonitorComponent Function Rear Components3Connecting the DVI-I to VGA Signal Cable Selecting the Signal Connectors and Cables6Connecting the Power Cable Setting Up the Monitor Connecting the MonitorAdjusting the Monitor Enww Turning on the Monitor 12Connecting USB Devices Setting Up the Monitor Connecting USB DevicesRemoving the Monitor Pedestal Base Using the Accessory RailsMounting the Monitor 17Inserting the Monitor Panel into the Quick Release Locating the Rating Labels 18Locating the Rating Labels Setting Up the MonitorImage Color Matching File Operating the MonitorSoftware and Utilities Information FileInstalling the .INF and .ICM Files Installing from the CDDownloading from the Worldwide Web Using the Auto-Adjustment Function 1Monitor Front Panel Controls Front Panel ControlsUsing the On-Screen Display Menu Adjusting the Monitor SettingsOSD Menu 2OSD Menu DVI-I#1 Optimizing Digital Conversion Using the HP Display Assistant UtilityIdentifying Monitor Conditions Sleep Timer ModeInstalling the HP Display LiteSaver Software 3HP Display LiteSaver Configuration OptionsHP Display LiteSaver SRGB Support Changing the Color TemperatureSRGB Support Solving Common Problems TroubleshootingProblem Possible Cause Using the Worldwide Web Preparing to Call Technical SupportTechnical Specifications Table B-1LP1965 Model SpecificationsLP1965 Model LP2065 Model Table B-2LP2065 Model SpecificationsLP2465 Model Table B-3LP2465 Model SpecificationsRecognizing Preset Display Resolutions Table B-4LP1965 Model Factory Preset ModesTable B-5LP2065 Model Factory Preset Modes Table B-6LP2465 Model Factory Preset Modes Entering User Modes Energy Saver FeatureCables Agency Regulatory NoticesFederal Communications Commission Notice ModificationsCanadian Notice Avis CanadienEuropean Union Regulatory Notice Japanese Notice Korean Notice Power Cord Set Requirements Japanese Power Cord RequirementsGerman Ergonomics Notice Materials Disposal Product Environmental Notices11363-2006 LCD Monitor Quality and Pixel Policy
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