HP LP2065, LP1965, LP2465 manual Troubleshooting, Solving Common Problems

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem	Possible Cause	Solution
Screen is blank.	Power cord is disconnected.	Connect the power cord.
	Power switch on front panel of the	Press the front panel power button.
	monitor is turned off.
	Master power switch on rear panel	Turn the master power switch to On.
	of the monitor is turned Off.
	Video cable is improperly	Connect the video cable properly. Refer to Chapter 3,
	connected.	Setting Up the Monitor for more information.
	Screen blanking is active.	Press any key on the keyboard or move the mouse to
		inactivate the screen blanking utility.
Image appears blurred,	Brightness and contrast are too	Press the —/Autobutton on the front panel. If this does
indistinct, or too dark.	low.	not correct the image, press the Menu button to open the
		Basic OSD Menu, and adjust the brightness and contrast
		scales as needed.
Image is not centered	Position may need adjustment.	Press the Menu button to access the OSD menu. Select
		Image Control/Horizontal Position or Vertical Position to
		adjust the horizontal or vertical position of the image.
Check Video Cable is	Monitor video cable is	Connect the DVI-D signal cable to the DVI-I connector
displayed on screen.	disconnected.	on the computer, or the VGA to DVI-I cable to the DVI-I
		connector on the computer. Be sure that the computer
		power is off while connecting the video cable.
Out of Range. Set	Video resolution and/or refresh	Restart the computer and enter Safe Mode. Change the
Monitor to 1280 × 1024	rate are set higher than what the	settings to a supported setting (see Table B-4 LP1965
@ 60Hz is displayed on	monitor supports.	Model Factory Preset Modes). Restart the computer so
screen. (LP1965 19" model)		that the new settings take effect.
Out of Range. Set	Video resolution and/or refresh	Restart the computer and enter Safe Mode. Change the
Monitor to 1600 × 1200	rate are set higher than what the	settings to a supported setting (see Table B-5 LP2065
@ 60Hz is displayed on	monitor supports.	Model Factory Preset Modes). Restart the computer so
screen. (LP2065 20" model)		that the new settings take effect.
Out of Range. Set	Video resolution and/or refresh	Restart the computer and enter Safe Mode. Change the
Monitor to 1920 × 1200	rate are set higher than what the	settings to a supported setting (see Table B-6 LP2465
@ 60Hz is displayed on	monitor supports.	Model Factory Preset Modes). Restart the computer so
screen. (LP2465 24" model)		that the new settings take effect.

ENWW Solving Common Problems 33