HP LP1965 Using the Worldwide Web Preparing to Call Technical Support, Problem Possible Cause

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Problem

Possible Cause

Solution

HP Display LiteSaver doesn't turn off the monitor screen.

The Activity Extension time has not elapsed.

The default Activity Extension value is set to 10 minutes. The HP Display LiteSaver will wait to detect no input or movement from the keyboard or mouse for 10 consecutive minutes after the Display Off time has passed, before the monitor enters into low-power mode. For example, if the Display Off time is set to 5 minutes from the current time and the Activity Extension is set to 10 minutes, the HP Display LiteSaver will not actually turn off the display until 10 minutes of inactivity has elapsed, even though the Display Off time is 5 minutes from now.

The HP Display LiteSaver may not be compatible with the computer system. Some notebook computers are not compatible and the monitor power can not be controlled.

Confirm that the HP Display LiteSaver is compatible with the system.

1.Right-click on the HP Display LiteSaver icon in the system tray.

2.Select Power Off Display from the menu.

The monitor screen should turn off if the system is compatible. To turn the monitor back on, wait 5 seconds and move the mouse.

NOTE If the monitor did not turn off, then the computer graphics driver is not compatible with the HP Display LiteSaver software.

The monitor is off but it did

The monitor's power saving

Check the monitor's OSD menu setting for power saving

not seem to enter into a

control is disabled.

enable/disable controls. The control should be set to

low-power sleep mode.

 

enable to allow the monitor to enter into low-power

 

 

modes.

 

 

 

Using the Worldwide Web

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the trouble shooting tips in this section, you may need to call technical support. Have the following information available when you call:

●The monitor

●Monitor model number

●Serial number for the monitor

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

34 Appendix A Troubleshooting

ENWW

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Contents HP LP1965 19, LP2065 20, and LP2465 24 LCD Monitors Third Edition November Document Part Number About This Guide Iv About This Guide Table of contents Solving Common Problems Entering User ModesModifications Cables Canadian NoticeProduct Features HP LP1965, LP2065, and LP2465 ModelsEnww Safety and Maintenance Guidelines Important Safety InformationCleaning the Monitor Maintenance GuidelinesShipping the Monitor Setting Up the Monitor Installing the Monitor Pedestal BaseRear Components Component FunctionSelecting the Signal Connectors and Cables 3Connecting the DVI-I to VGA Signal CableConnecting the Monitor 7Using the Cable Management Feature Adjusting the Monitor 9Swiveling the Monitor Setting Up the Monitor10Adjusting the Height LP2065 and LP2465 models Turning on the Monitor Connecting USB Devices 12Connecting USB DevicesUsing the Accessory Rails Removing the Monitor Pedestal BaseMounting the Monitor Removing the Monitor Pedestal BaseEnww Locating the Rating Labels 18Locating the Rating LabelsEnww Operating the Monitor Software and UtilitiesInformation File Image Color Matching FileInstalling from the CD Installing the .INF and .ICM FilesDownloading from the Worldwide Web Using the Auto-Adjustment Function Front Panel Controls 1Monitor Front Panel ControlsAdjusting the Monitor Settings Using the On-Screen Display MenuOSD Menu Selections 2OSD Menu OSD Menu Enww Using the HP Display Assistant Utility Optimizing Digital ConversionSleep Timer Mode Identifying Monitor Conditions3HP Display LiteSaver Configuration Options Installing the HP Display LiteSaver SoftwareHP Display LiteSaver Changing the Color Temperature SRGB SupportEnww Troubleshooting Solving Common ProblemsUsing the Worldwide Web Preparing to Call Technical Support Problem Possible CauseHardware configuration Hardware and software you are using Enww Table B-1LP1965 Model Specifications Technical SpecificationsLP1965 Model Table B-2LP2065 Model Specifications LP2065 ModelTable B-3LP2465 Model Specifications LP2465 ModelTable B-4LP1965 Model Factory Preset Modes Recognizing Preset Display ResolutionsTable B-5LP2065 Model Factory Preset Modes Table B-6LP2465 Model Factory Preset Modes Energy Saver Feature Entering User ModesAgency Regulatory Notices Federal Communications Commission NoticeModifications CablesAvis Canadien Canadian NoticeEuropean Union Regulatory Notice Japanese Notice Korean Notice Power Cord Set Requirements German Ergonomics NoticeJapanese Power Cord Requirements Product Environmental NoticesMaterials Disposal Restriction of Hazardous Substances RoHSLCD Monitor Quality and Pixel Policy Appendix D LCD Monitor Quality and Pixel Policy
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