A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions:
Problem | Solution |
|
|
Power LED is not on. | Make sure the Power button is on, and the power cord is properly connected to a grounded |
| power outlet and to the monitor. |
| Select Management in the OSD menu, and then select Bezel Power LED. Check if the |
| Bezel Power LED option is set to Off and, if so, set to On mode. |
|
|
Screen is blank. | Connect the power cord. Turn on the power. |
| Connect the video cable properly. See Setting Up the Monitor on page 7 for more |
| information. |
| Press a key on the keyboard or move the mouse to turn off the |
|
|
Image appears blurred, | Press the Auto/OK button on the monitor front panel. If this does not correct the image, press |
indistinct, or too dark. | the Menu button to open the OSD menu, and adjust the brightness and contrast scales. |
|
|
Image is not centered. | Press the Menu button to access the OSD menu. Select Image Control, and then select |
| Horizontal Position or Vertical Position to adjust the position of the image. |
|
|
Check Video Cable appears | Connect the monitor VGA or |
on screen. | computer. Be sure that the computer power is off while connecting the video cable. |
|
|
Input Signal Out of Range | Restart your computer and enter Safe Mode. Change your settings to a supported setting |
appears on screen. | (see the table in "Preset Video Modes" in Technical Specifications on page 31). Restart |
| your computer so that the new settings take effect. |
|
|
Picture is fuzzy and has | Adjust the contrast and brightness controls. |
ghosting, shadowing | Make sure that you are not using an extension cable or switch box. We recommend plugging |
problem. | |
| the monitor directly into the graphic card output connector on the back of your computer. |
| The auto adjustment feature might fix this problem (VGA input only). |
|
|
Unable to set the monitor to | Make sure the graphics card supports the optimal resolution. |
the optimal resolution. | Make sure the latest supported driver is installed for the graphics card. For HP and Compaq |
| |
| systems, you can download the latest graphics driver for your system from: www.hp.com/ |
| support. For other systems, refer to the Web site for your graphics card. |
Screen is black or displaying at a lower resolution while displaying
Check if your monitor and computer support HDCP. Refer to
28 Appendix A Troubleshooting