HP 2509P, 2309P manual Troubleshooting

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Troubleshooting

Problem	Solution (Continued)

Unable to hear audio from	Do the following:
built-in speakers.	■ Ensure the source signal is good by using headphones at the source.

	■ Press the Menu button to access the OSD menu. Select Management, and then select
	Volume to adjust the volume.
	■ Turn up the volume with the front panel volume button.
	■ Ensure speaker volume is not muted or too low: Click the Start button, Control Panel,
	and Hardware and Sound. Under Audio Devices and Sound, click Adjust system
	volume. Under Main Volume, move the slider up.

No Plug and Play.	In order for the Plug and Play feature of the monitor to work, you need a computer and graphic
	card that are compatible with Plug and Play. Check with your computer manufacturer.
	Check the monitor’s video cable, and make sure that none of the pins are bent.
	Make sure that the HP monitor drivers are installed. Refer to “Installing Drivers” in the
	Operating the Monitor chapter for more information. HP monitor drivers are also available at:
	http://www.hp.com/support

Picture bounces, flickers, or	Move electrical devices that may cause electrical interference as far away from the monitor as
wave pattern is present in the	possible.
picture.	Use the maximum refresh rate that your monitor is capable of at the resolution that you are
	using.

Monitor is always in “Sleep	The computer power switch should be illuminated — aqua for full power, amber for
Mode (Amber LED).”	sleep mode.
	The computer graphic card should be snugly seated in its slot.
	Check that the monitor video cable is properly connected to the computer.
	Inspect the monitor video cable, and make sure that none of the pins are bent.
	Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock
	LED found on most keyboards. The LED should either turn on or off after hitting the Caps
	Lock key.

USB 2.0 ports are not	Make sure the USB hub cable is securely connected to the monitor and the computer.
working.

A–2 Features may vary by model.

User’s Guide

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Contents User’s Guide 2309p 2509pUSA Notational Conventions User’s Guide IiiIv Features may vary by model User’s Guide Contents Vi Features may vary by model User’s Guide Operating the MonitorHP LCD Monitors Product FeaturesFeatures Features may vary by model User’s Guide Safety Precautions Safety and Maintenance GuidelinesImportant Safety Information Maintenance Guidelines Cleaning the MonitorUnpacking the Monitor Setting Up the MonitorInstalling the Monitor Monitor with folded base User’s GuideLifting the monitor to the upright position Preparing the monitor for wall-mounting Removing the base cover away from the monitor User’s GuideRemoving the plate from the back of the monitor Threaded holes for attaching wall mountConnecting the VGA Analog or DVI-D Digital Cable To connect the VGA cableAudio and Video Cables and Adapters Connecting the Hdmi Cable Select Models OnlyConnecting the Hdmi cable-connector locations may vary Cable/Adapter Name DescriptionConnecting the USB Hub Cable High-Bandwidth Digital Content Protection HdcpConnecting the Audio Cable Connecting the audio cables-connector locations may varyConnecting USB Devices to the Monitor Connecting the Power Cable Connecting the power cableCable Management Adjusting the Pivot Adjusting the monitor tilt Adjusting the TiltAdjusting the Swivel Keyboard Parking Adjusting the Monitor HeightAdjusting the monitor height Placing the keyboard under the monitor User’s GuideFeatures may vary by model User’s Guide CD Software and Utilities Installing DriversOperating the Monitor Using the Auto-Adjustment Function Auto-adjustment setup test patternIcon Description Using the On-Screen Display OSDFront-Panel Controls OSD Menu Selections Main Menu Icon Options Submenu Options DescriptionIcon Main Menu Submenu Options Description Sets your own blue color levelsDVI Selecting Video Input Connectors Identifying Monitor ConditionsOptimizing Analog Video Adjusting Screen QualityPower-Saver Feature Webcam Select Models Only Capturing Webcam Video and Snapshots Having a Video Chat or Making Conference CallsPreparing the monitor for shipping Preparing the Monitor for ShippingPreparing the Monitor for Shipping Preparing the Monitor for Shipping Problem Solution TroubleshootingSolving Common Problems Troubleshooting Locating the Rating Label Features may vary by model User’s Guide HP LCD Monitor Technical SpecificationsSpecifications model 2309p Specifications model 2509p Preset Video and High-Definition Modes Power Cord Set Requirements LCD Monitor Quality and Pixel PolicyModifications Agency Regulatory NoticesFederal Communications Commission Notice CablesAvis Canadien Materials DisposalChemical Substances Canadian Notice European Union Regulatory NoticeUser’s Guide Republic of Turkey EEE Regulation EPA Energy Star ComplianceHP Recycling Program #$%&*+ Features may vary by model User’s Guide Index Index