HP 7200 BC767A manual Your current HP 3PAR StoreServ environment, Operate and support

QuickSpecs

HP 3PAR Software Products

Service and Support

	snapshot of system configuration, capacity, supportability, and interoperability for a single HP 3PAR
	Storage, ideal when you are experiencing rapid growth or need to establish a baseline understanding of
	your current HP 3PAR StoreServ environment
	http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA4-0280ENW.pdf
Operate and support	Choose the right support to maximize uptime, free up your resources, and achieve improved value-as
	you get the most out of the existing IT assets while accelerating time-to-revenue.
	HP Critical Service - Proactive activities and 24x7 monitoring of your environment-ideal for when
	uninterrupted uptime is essential
	HP Proactive Care 24x7 - Hardware and software support services designed specifically for your
	technology with rapid access to Advanced Solution Center Specialists plus firmware and software
	management and best practice advice
	http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
	HP Proactive Care Personalized Support - An option-if you have HP Proactive Care- to bring increased
	personalization of the Proactive Care support experience through the assignment of an Account Service
	Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
	http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-3446ENW.pdf
	HP Education Services - Comprehensive training for new, as well as experienced, storage administrators
	designed to expand your skills and keep you up to speed with the latest storage and virtualization
	technology from HP Storage. http://education.hp.com/curr-storsan.htm

Optimized Care - delivers best performance and stability through deployment and proactive management practices

Standard Care - maintains high level of uptime, along with expert help to cut the cost and complexity of implementation and support

Basic Care - Minimum recommended support

Choose from three levels of operate and support care

HP Critical Service

Additional options - 10 HP Proactive Select credits per year, per array

HP Proactive Care 24x7-Plus, 20 credits per year per array

Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select credits per year, per array

HP Proactive Care 24x7, plus 10 HP Proactive Select credits per year, per array

Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select credits per year, per array

Remote	HP Automation provides 24x7 coverage, proactive problem prevention, accurate problem diagnosis and
Support Automation	faster problem resolution, as well as interactive support portals and tools. This is an integral, and cost-
	free, part of your HP support relationship and we are continually investing in additional cutting-edge
	capabilities to make it better.
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