Solving Hardware Installation Problems

Getting Started

You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the instructions that appear on the screen.

Solving Hardware Installation Problems

Problem	Cause	Solution

A new device is not	Device is not seated	Ensure that the device is
recognized as part	or connected	properly and securely connected
of the system.	properly.	and that pins in the connector
		are not bent down.

	Cable(s) of new	Ensure that all cables are
	external device are	properly and securely connected
	loose or power	and that pins in the cable or
	cables are	connector are not bent down.
	unplugged.

Power switch of new external device is not turned on.

Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system.

When the system advised you of changes to the configuration, you did not accept them.

Reboot the computer and follow the instructions for accepting the changes.

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Getting Started